> ## Documentation Index
> Fetch the complete documentation index at: https://conveo.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Interview Quality Scores

> What the response quality and video professionality scores measure, how they combine into the Quality column, and how to use them when reviewing a sample.

Conveo rates completed interviews on two separate scores from 1 to 10, each with a written justification. Scores appear in the **Quality** column of the interview grid and on the interview detail page.

## What gets scored

### Response quality

A reasoning model reads the full transcript against the study's questions and rates how thoughtfully and relevantly the participant answered.

| | |
| - | - |
| **Rewards** | Depth, relevance and detail |
| **Ignores** | Factual accuracy, grammar and the option picked on closed questions |

### Video professionality

Frames from the start, middle and end of the recording are checked for whether the participant is visible, framed and lit.

| | |
| - | - |
| **Rewards** | Visibility, lighting and framing |
| **Ignores** | Attire, webcam quality and backgrounds |

This score is not calculated for studies where participants spend most of the interview off camera, such as shopper logs or in-home ethnographies where the camera points mainly at their surroundings.

## The overall score

The **Quality** column blends both scores into one number, weighted 70/30 toward response quality.

| Component | Weight |
| - | - |
| Response quality | 70% |
| Video professionality | 30% |

Task-based studies have no video professionality score, so the Quality score is based on response quality alone.

Scores are labelled on the same scale:

| Score | Label |
| - | - |
| 9-10 | Excellent |
| 7-8 | Good |
| 4-6 | Fair |
| 1-3 | Poor |

## How to use quality scores

The quality score is a first indicator, and you always make the final call on what to remove.

| Step | What happens |
| - | - |
| **1. The quality score** | Flags interviews for your attention |
| **2. Your review** | You decide what stays in the analysis |

See [Monitoring fieldwork](/docs/interview-data/monitoring-fieldwork) for deciding on exclusions, and [Reviewing interviews](/docs/interview-data/interview-grid-and-transcripts) for transcript corrections and hiding.


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