Research Participation Agreement
This Research Participation Agreement (the “Agreement”) is entered into between the Conveo contracting entity identified in Section 17 (“Conveo”, “we”, “us”) and you, the research participant identified by your panel reference ID (“you”).
By ticking the acceptance box that links to this agreement and proceeding, you agree to this Agreement.
In short
This summary is here to help you understand what you are agreeing to. It is not a substitute for the Agreement below, which is what governs your participation.
You give one or more recorded video interviews. Your interviewer is an AI, not a person.
We sell your recordings to multiple companies that subscribe to this research program, for their internal research only. They may not publish your clips, advertise with them, or try to find you.
We don’t know who you are. Your panel company recruited you and holds your identity; we only see a reference ID.
You’re paid per completed interview, funded by us and paid to you by your panel.
You can withdraw at any time. We take your recordings down within 30 days. Section 10 explains exactly what that does and does not undo.
Five things we will never do — publish your clips, use them in third-party ads, build an AI that presents itself as you, generate synthetic video or audio imitating you, or try to discover your identity. Section 9.
We keep your recording for [X] years, then permanently delete or irreversibly anonymize it. Section 12.4.
1. What this is
1.1 You are taking part in a paid research program named in your invitation (the “Program”). In the Program, you give one or more recorded video interviews about your opinions, experiences, and behavior.
1.2 The Program is syndicated research: Conveo designs and owns the research, and sells the results — including recordings of participants — to multiple companies that subscribe to the Program (“Subscribers”).
1.3 “Content” means your interview recordings (video and audio), transcripts, quotes, your screener answers, and data derived from your interviews. “Derivatives” means outputs created from Content that no longer identify you — for example aggregated statistics, benchmark data, coded themes, and trained AI model parameters.
1.4 Your interviewer is an AI moderator, not a human. During interviews, Conveo’s system analyses your voice and facial expressions to gauge engagement and sentiment with your responses. This analysis produces research signals only and is never used to identify you, as explained in the Privacy Notice.
1.5 Recording is how this research works. If you do not want to be recorded, do not enroll. Each interview is expected to take approximately [X] minutes, and your invitation will tell you if the Program involves more than one.
1.6 This Agreement covers this Program only; enrolling in a different Program requires a new agreement. Interviews are research — nothing said in an interview is medical, legal, financial, or other professional advice.
2. Your identity
2.1 You were recruited by a panel company (“your Panel”). Conveo does not receive your name or contact details. You are identified in this Agreement and in our systems only by your panel reference ID.
2.2 Your Panel keeps the link between your reference ID and your identity. Any legal notice, request, or dispute between you and Conveo is routed through your Panel using that ID. You can also write to us at [[email protected]], quoting your reference ID.
3. Eligibility
To take part you must be 18 or older, have the legal capacity to enter into this Agreement, and be resident in a country where Conveo and your Panel are permitted to operate.
The Program may also have criteria of its own, described in your invitation and tested by the screener. If it turns out you did not meet them, Section 5 applies.
4. Your interviews — what we ask of you
You confirm that:
(a) you are 18 or older;
(b) your interview answers are your own honest opinions and experiences, given in your own words — not produced by an AI tool, a script, or anyone else answering for you;
(c) the profile information you gave your Panel is accurate, and you are not enrolled in this Program under more than one panel reference ID;
(d) you will not share confidential information belonging to an employer or any third party;
(e) you will not bring identifiable third parties (including children) on camera, and you will take the interview somewhere you are comfortable being recorded;
(f) you will not copy, record, or share any material we show you during an interview, and you will not share your interview link with anyone else; and
(g) you will not use a VPN, location spoofing, emulator, or similar tool to appear eligible, or otherwise try to get around our quality and fraud checks.
If someone else does appear on camera or is clearly identifiable in your recording, tell us or your Panel and we will redact that part or delete the recording. We may also do this on our own initiative if we spot it.
For a good interview you will need a working camera and microphone, a stable internet connection, and somewhere reasonably quiet. If you have an accessibility requirement that affects any of this, tell your Panel before you start and we will accommodate it where we can.
5. Quality and validity
5.1 We use manual and automated checks to confirm that interviews are genuine and usable — including attention and consistency checks, duplicate and device detection, and response-pattern analysis.
5.2 If an interview is incomplete, unusable, duplicated, machine-generated, or given by someone who did not meet the Program’s criteria, we may exclude it from the Program and tell your Panel that it was not valid. Whether you are compensated in that case is governed by your agreement with your Panel.
5.3 You can ask why. Contact your Panel, quoting your reference ID. Where an interview was excluded by an automated check, a person at Conveo will review that decision on request — you are never left with only an automated outcome. We will give the general reason and reconsider if you tell us something we had wrong.
5.4 Excluding an interview does not give us rights we would not otherwise have. Section 8 still limits what we can do with it, and Section 10 still applies.
5.5 If we exclude your interview, we delete it — we do not keep an excluded interview in the Program or use it under the license in Section 8. The one exception is an interview we exclude because we believe it was fraudulent: we may retain it, and a record of the reference ID, for as long as we reasonably need it to prevent further fraud and to defend or bring a legal claim. We will tell your Panel if we do.
6. Compensation
6.1 You are compensated for each completed interview. Conveo funds this compensation; it is administered and paid to you by your Panel under the terms agreed between you and your Panel. Conveo’s funding of your compensation, together with the mutual commitments in this Agreement, constitutes the consideration for it.
6.2 The amount, the form it takes, and when it reaches you are set by your Panel and shown to you before you start. Questions about a payment that has not arrived go to your Panel — Conveo cannot pay you directly, because we do not know who you are.
6.3 If Conveo cancels or cuts short a scheduled interview that you attended on time and were eligible for, we will fund it as though you had completed it.
7. Follow-up interviews and further opportunities
7.1 If the Program includes follow-up interviews, your Panel may invite you to them. Each follow-up is paid and voluntary; declining has no consequence.
7.2 Your Panel may occasionally invite you to additional paid opportunities, such as follow-up interviews or new studies. Every opportunity is separately paid and always optional. Declining has no consequence.
8. The license you grant us
8.1 You grant Conveo a non-exclusive, worldwide license to use, reproduce, edit (for example trimming, subtitling, and redaction), anonymize (including by replacing your face and voice with artificial, non-identifying substitutes), store, and distribute your Content, including your image, likeness, and voice as they appear in the recordings, for the following purposes only:
(a) creating and delivering the Program’s research outputs;
(b) making Content available to Subscribers for their internal research only, under license terms that prohibit Subscribers from publishing your clips, using them in advertising, or attempting to identify or contact you;
(c) developing and improving Conveo’s research technology, including training AI models. This includes AI systems that simulate how groups of consumers like you respond to questions, subject to 8.3;
(d) only if you separately ticked the optional marketing box: using short clips of your interview in Conveo’s own marketing of the Program (for example Conveo’s website, social channels, events, and materials shown to prospective Subscribers).
The license runs for as long as we hold the Content — which is until you withdraw under Section 10, or until the retention period in Section 12.4 ends, whichever comes first. As to Derivatives and to Content that has been irreversibly anonymized, the license is perpetual, because that material no longer identifies you and cannot be traced back to you.
8.2 The license in 8.1(b) is sublicensable to Subscribers solely for the internal purposes described there. The license is not otherwise transferable, except to a Conveo group company or a successor to the Program — and any such group company or successor takes the Content bound by Sections 9, 10, and 12.4, or else deletes it. We will not transfer Content to anyone who will not accept those commitments.
8.3 How we train AI models. Models are trained across many participants’ Content in aggregate. No model, and no output of any model, is built from a single participant’s Content alone, is attributable to you, or is designed to reproduce your particular views, voice, face, or manner. A simulated respondent is a statistical composite of a population, not a copy of a person. This subsection qualifies 8.1(c) and is subject in all cases to Section 9.
8.4 You confirm that your interview answers are yours to give, and that giving them does not breach anyone else’s confidentiality, privacy, or intellectual property rights.
8.5 If a Subscriber breaks the rules. The restrictions in 8.1(b) are binding contract terms in every Subscriber license, and we enforce them. If you believe a Subscriber has published your clip, used it in advertising, or tried to identify or contact you, tell us or your Panel. We will investigate, require the Subscriber to stop and delete the material, and take further action against them where appropriate. We will tell you, via your Panel, what we found and what we did.
9. What we will never do
Regardless of anything else in this Agreement, Conveo will not:
publish your clips publicly (beyond the optional marketing use in 8.1(d), if you chose it);
use your clips in third-party advertising or endorsements without your separate, specific, paid approval for that particular use;
create an AI that presents itself as you personally;
use your face or voice to generate new synthetic video or audio that depicts you or imitates you. Replacing your face and voice with artificial substitutes that do not resemble you, in order to anonymize a recording, is permitted — it removes you from the recording rather than imitating you;
attempt to discover your identity, or ask your Panel to reveal it except as described in Section 2.2 or where the law requires;
use the voice and facial analysis described in Section 1.4 to identify you, or for any purpose other than producing research signals.
These commitments survive the end of your participation, bind anyone Conveo transfers Content to under 8.2, and cannot be varied by a later version of this Agreement in respect of Content you have already given us.
10. Withdrawal
10.1 You may withdraw at any time, without giving a reason and without penalty, via the withdrawal link provided or through your Panel. You can also stop an interview partway through, or decline to answer any individual question, without withdrawing from the Program.
10.2 Within 30 days of your withdrawal reaching Conveo (directly or via your Panel), we will: remove your original clips from the Conveo platform (which also disables them inside Subscriber documents that stream from our platform); instruct all Subscribers who used your clips to make no new use of the original recordings — if we produce an anonymized version under Section 10.3(c), that version no longer shows you and may continue to be used; and, if the Program has follow-up interviews, remove you from all future invitations. If you chose the optional marketing use, we will stop using your clips in new marketing materials and remove them from channels Conveo controls.
10.3 What withdrawal does not undo:
(a) short excerpts or screenshots that Subscribers embedded in their internal documents before receiving our instruction — these may lawfully remain in those existing documents;
(b) Derivatives, which no longer identify you; and
(c) an anonymized version of your interview: we permanently delete your video and audio or irreversibly anonymize them (your face and voice replaced with artificial substitutes, verified by automated checks so you cannot be recognized), we remove your name and identifying details from the transcript, and we irreversibly cut any link between the material and you — then keep that anonymous material so that research findings already delivered can remain verifiable against the interviews behind them. Once anonymized, it contains nothing that traces back to you — which also means we can no longer locate “your” interview afterwards.
11. Interview material
Please do not share the material we show you during an interview — concepts, product ideas, advertising, or anything else presented on screen — and do not pass on your interview link. That material usually belongs to a Subscriber and is not ours to release.
You are free to talk about your own experience of taking part, including that you did paid research with an AI interviewer and what you thought of it.
12. Data protection
12.1 Conveo processes your personal data as described in the Participant Privacy Notice, which you confirmed reading. The Privacy Notice is information, not a contract term; your statutory data-protection rights apply in full and nothing in this Agreement limits them.
12.2 Sensitive information you choose to share on camera (for example about health or beliefs) is processed only on the basis of the separate explicit consent you gave in the consent flow, and you may withdraw that consent as described in Section 10.
12.3 Because Conveo holds no name or contact details for you, we exercise your data-protection rights through your Panel and your reference ID. Send a request to your Panel, or to [[email protected]] quoting your reference ID, and we will act on it. You can also complain to the data-protection authority where you live.
12.4 How long we keep your interviews. If you do not withdraw, we keep your original recordings and transcripts for 5 years from the date of your interview [or: from the date the Program closes]. At the end of that period we permanently delete them, or irreversibly anonymize them to the standard described in Section 10.3(c) and keep only the anonymous version so that delivered research findings remain verifiable. Derivatives and anonymized material are kept indefinitely, because they no longer identify you. Fraud-prevention records under Section 5.5 are kept for 5 years.
12.5 Keeping your interviews safe. We protect Content with technical and organizational measures appropriate to what it is — video of your face and voice — including encryption in transit and at rest, access controls limiting who at Conveo can view recordings, and contractual security obligations on Subscribers and suppliers. If a security incident affects your Content and the law requires you to be told, we will notify your Panel promptly so that it can reach you, and we will tell you what happened and what we are doing about it.
13. Liability
13.1 Nothing in this Agreement excludes liability that cannot be excluded by law (including for intent, gross negligence, death, or personal injury).
13.2 The platform is provided “as is,” without warranties of any kind to the extent permitted by law. Subject to 13.1, Conveo’s liability arising from your participation is limited to direct damages caused by its gross negligence or willful misconduct, and excludes indirect or consequential losses. Nothing in this Agreement limits any right or protection that cannot be waived under the mandatory law of your place of residence.
14. Changes to this Agreement
We may update this Agreement — for example to reflect a change in law or in how the Program works. Where a change is material, we will ask you to accept the new version through your Panel before your next interview, and record that acceptance with the new version hash.
The version you accepted governs the Content you gave under it. A new version does not expand what we may do with interviews you have already given, and never overrides Section 9.
15. Term
This Agreement starts when you accept it and continues for as long as Content or the licenses in Section 8 exist. Sections 5.5, 8 (as limited by Sections 10 and 12.4), 9, 10, 11, 12, 13, 16, and 17 survive any ending of participation.
16. General
16.1 If any provision of this Agreement is held invalid, the rest remains in force.
16.2 You may not assign this Agreement. Conveo may assign it only as permitted by Section 8.2.
17. Contracting entity, governing law, and regional terms
17.1 Your contracting entity depends on your country of residence at enrollment:
United Kingdom
Conveo.AI UK Ltd, a company incorporated in England and Wales, registered office at 1 Ashley Road, 3rd Floor, Altrincham, Cheshire, WA14 2DT (Companies House no. 16650919)
English law
United States
Conveo.AI USA LLC, a Delaware limited liability company, principal office at [NY street address]
New York law
European Union / EEA, and all other locations
Conveo.AI BV, a company incorporated in Belgium, registered office at Frankrijklei 5/18, 2000 Antwerpen, Belgium
Belgian law
17.2 Mandatory consumer-protection and data-protection law of your habitual residence prevails over any conflicting term in this Agreement.
17.3 US Rider. If you are resident in the United States:
(a) the license in Section 8, including 8.1(d) if you selected it, constitutes a release under applicable right-of-publicity laws;
(b) the “Do Not Sell or Share My Personal Information” mechanism and the CCPA disclosures in the Privacy Notice apply to you;
(c) residents of jurisdictions listed as excluded in the Program’s recruitment terms are not eligible to participate; and
(d) where state biometric privacy law requires a written release for the analysis described in Section 1.4, your acceptance of this Agreement is that release.