Privacy policy

Welcome to Conveo (“Company”, “we”, “our”, “us”). This Privacy Policy explains how Conveo collects, uses, discloses, and protects your personal information. This policy applies to information collected when you use our services, visit our website at conveo.ai, or interact with us in other ways.

We collect information from you in various ways when you use our services, including:

We collect information you provide directly to us, such as when you create an account, fill out a form, or communicate with us. This information may include:

• Name
• Email address
• Age
• Address
• Country
• Occupation
• Any other information you choose to provide

We automatically collect certain information about your interactions with our services, including:

• Activity Information:
  Information about your activity on our services, such as your interactions and communications.
• Device and Usage Information:
  Information about how you access our services, including your device type, operating system, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our services, such as access times, pages viewed, and links clicked.

We may record video of respondents participating in interviews using our platform. The respondent will see their own recording live during the interview. We do not record video in the background.

We use the information we collect to:

• Provide, maintain, improve, and develop our products and services
• Manage and authenticate accounts
• Send technical notices, security alerts, support messages, and other transactional or relationship messages
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity
• Comply with our legal and financial obligations
• Create de-identified, anonymized, or aggregated information
• Carry out any other purpose described to you at the time the information was collected

Video Data Usage

We use video and voice recordings solely for purposes related to the interview, analysis, or as described to the respondent or the enterprise client. Video data will not be used for marketing or promotional purposes without explicit consent.

We disclose personal information in the following circumstances:

• With Enterprise Customers on whose behalf we have collected that information
• With vendors who perform work for us, such as web hosting and fraud prevention
• If required by law or legal process, including requests by public authorities
• If necessary to protect the rights, property, and safety of Conveo, our users, or others
• With our lawyers and professional advisors where necessary
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• With third-party processors who are contractually bound to keep the information confidential and use it only for research or statistical purposes
• With your consent or at your direction

Conveo is headquartered in Belgium, and our data, including personal and company data, is hosted in Europe. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

You have certain choices regarding your personal information, including:

• Requesting access to, correction of, or deletion of your personal information
• Objecting to or restricting the processing of your personal information
• Withdrawing your consent for us to use your personal information
• Request access to, correction, or deletion of their video recordings
• Withdraw consent to video recording prior to participating in an interview.

To exercise these rights, please contact us at privacy@conveo.ai. We will respond to your request in accordance with applicable data protection laws.

If you are located in the European Economic Area (“EEA”), the United Kingdom (“UK”), or Switzerland, the following provisions apply:

• Legal Basis for Processing:
  We process your personal information under the direction of our Enterprise Customers, who determine the lawful basis for processing.
• Data Subject Requests:
  You have the right to access, correct, or delete your personal information, restrict processing, and object to processing. To exercise these rights, contact us at privacy@conveo.ai, and we will forward your request to the relevant Enterprise Customer.

We implement strong technological and organizational safeguards to protect your personal data. While no internet transmission is completely secure, we strive to protect your data and ensure it is handled securely. If you have any concerns about your data security, please contact us.

We use cookies to enhance your browsing experience and to collect information about how you use our services.

We do not knowingly collect personal data from children under 18 without consent from a responsible adult. If we become aware that we have collected personal data from a child under 18 without proper consent, we will delete that information.

We may collect special category data during our services. This includes information such as racial or ethnic background, political views, religious beliefs, trade union membership, genetic or biometric data, health information, or data about sex life or sexual orientation. You can choose whether or not to provide this data.

We retain personal data only as long as is allowed necessary for its lawful purpose. Once data is no longer needed, we securely dispose of it. Our electronic systems are backed up and archived for a set period, after which the data is permanently deleted.

If you have any questions or feedback, please contact our Data Protection Officer at info@conveo.ai or by mail at Conveo, Harmoniestraat 82/84, 2018, Antwerp, Belgium. If you are not satisfied with how we handle your personal data, you have the right to file a complaint with a supervisory authority.

We regularly review and update our privacy policy. The latest version is always available on this web page. We keep track of when the policy was last revised.