Privacy policy
Last Updated: June 5, 2024
1. Introduction
Welcome to Conveo (“Company”, “we”, “our”, “us”). This Privacy Policy explains how Conveo collects, uses, discloses, and protects your personal information. This policy applies to information collected when you use our services, visit our website at conveo.ai, or interact with us in other ways.
2. Collection of Information
We collect information from you in various ways when you use our services, including:
2.1 Information You Provide to Us
We collect information you provide directly to us, such as when you create an account, fill out a form, or communicate with us. This information may include:
Name
Email address
Age
Address
Country
Occupation
Any other information you choose to provide
2.2 Information We Collect Automatically
We automatically collect certain information about your interactions with our services, including:
Activity Information:
Information about your activity on our services, such as your interactions and communications.Device and Usage Information:
Information about how you access our services, including your device type, operating system, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our services, such as access times, pages viewed, and links clicked.
2.3 Video Recordings
We may record video of respondents participating in interviews using our platform. The respondent will see their own recording live during the interview. We do not record video in the background.
3. Use of Information
We use the information we collect to:
Provide, maintain, improve, and develop our products and services
Manage and authenticate accounts
Send technical notices, security alerts, support messages, and other transactional or relationship messages
Monitor and analyze trends, usage, and activities in connection with our services
Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity
Comply with our legal and financial obligations
Create de-identified, anonymized, or aggregated information
Carry out any other purpose described to you at the time the information was collected
Video Data Usage
We use video and voice recordings solely for purposes related to the interview, analysis, or as described to the respondent or the enterprise client. Video data will not be used for marketing or promotional purposes without explicit consent.
4. Disclosures of Information
We disclose personal information in the following circumstances:
With Enterprise Customers on whose behalf we have collected that information
With vendors who perform work for us, such as web hosting and fraud prevention
If required by law or legal process, including requests by public authorities
If necessary to protect the rights, property, and safety of Conveo, our users, or others
With our lawyers and professional advisors where necessary
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business
With third-party processors who are contractually bound to keep the information confidential and use it only for research or statistical purposes
With your consent or at your direction
5. Data Hosting
Conveo is headquartered in Belgium, and our data, including personal and company data, is hosted in Europe. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.
6. Your Choices
You have certain choices regarding your personal information, including:
Requesting access to, correction of, or deletion of your personal information
Objecting to or restricting the processing of your personal information
Withdrawing your consent for us to use your personal information
Request access to, correction, or deletion of their video recordings
Withdraw consent to video recording prior to participating in an interview.
To exercise these rights, please contact us at privacy@conveo.ai. We will respond to your request in accordance with applicable data protection laws.
7. Additional Disclosures for Individuals in Europe
If you are located in the European Economic Area (“EEA”), the United Kingdom (“UK”), or Switzerland, the following provisions apply:
Legal Basis for Processing:
We process your personal information under the direction of our Enterprise Customers, who determine the lawful basis for processing.Data Subject Requests:
You have the right to access, correct, or delete your personal information, restrict processing, and object to processing. To exercise these rights, contact us at privacy@conveo.ai, and we will forward your request to the relevant Enterprise Customer.
8. Confidentiality, Security, and Compliance
We implement strong technological and organizational safeguards to protect your personal data. While no internet transmission is completely secure, we strive to protect your data and ensure it is handled securely. If you have any concerns about your data security, please contact us.
9. Cookies
We use cookies to enhance your browsing experience and to collect information about how you use our services.
10. Protecting Children’s Data
We do not knowingly collect personal data from children under 18 without consent from a responsible adult. If we become aware that we have collected personal data from a child under 18 without proper consent, we will delete that information.
11. Special Category Data
We may collect special category data during our services. This includes information such as racial or ethnic background, political views, religious beliefs, trade union membership, genetic or biometric data, health information, or data about sex life or sexual orientation. You can choose whether or not to provide this data.
12. Data Retention and Disposal
We retain personal data only as long as is allowed necessary for its lawful purpose. Once data is no longer needed, we securely dispose of it. Our electronic systems are backed up and archived for a set period, after which the data is permanently deleted.
13. How to Contact Us
If you have any questions or feedback, please contact our Data Protection Officer at info@conveo.ai or by mail at Conveo, Harmoniestraat 82/84, 2018, Antwerp, Belgium. If you are not satisfied with how we handle your personal data, you have the right to file a complaint with a supervisory authority.
14. Privacy Policy Updates
We regularly review and update our privacy policy. The latest version is always available on this web page. We keep track of when the policy was last revised.