Move beyond assumptions. Build a real-time view of what shoppers want.
Shopper habits change daily. Channels blur. Expectations rise.
But your research is still stuck in slow cycles.
Conveo shows you what shoppers really think, feel, and do through AI-led video interviews that scale like quant and reveal the why behind the what.
used by
Still running shopper research like it’s 2015?
Rigid tracking studies
Static personas
Focus groups that cannot capture how people really shop
Surveys that surface trends after they’ve peaked
Research locked in decks, not fueling daily decisions
Launch calendars keep accelerating
Merchandising, brand, and CX teams need real-time input
Shoppers are harder to reach, and quicker to switch
Experience now trumps everything and the bar is as high as ever
Omni-channel behavior is complex and context-dependent
the result
Retailers rely on outdated insights to make decisions that move too fast for old-school research.
Know more. More often.
Leading retail teams use Conveo to:
Test packaging, displays, signage, and messaging before they go live
Understand in-store and digital behavior through unfiltered video feedback
Capture reactions to layout, navigation, and visual merchandising
Iterate on new concepts with daily feedback loops
Build a scalable system of shopper insight across markets
Behavioural qual + AI = automated empathy
Conveo brings that voice forward, fast and at scale:
Hear how people navigate your store or site and why they bounce
Understand emotional reactions to product, price, or promo
Identify friction in the shopper journey before it hurts sales
Pinpoint what drives loyalty, delight, and repeat behavior
Feed insights directly into product, trade, CX, and marketing teams
Built for retail reality
Global reach across 100+ countries
AI-led interviews in 50+ languages
No scheduling, no moderators, no field delays
Instant summaries, quotes, highlight reels, and themes
Designed for Insights, Marketing, Visual Merch, Innovation, Trade, and CX
Fully human voices, no synthetic data, ever
Where it starts to feel different
Smarter, faster merchandising decisions
Reduced risk on new campaigns, collections, and launches
Stronger in-store and digital alignment
Shopper feedback that actually fuels change, not just slides
A growing knowledge base of what really drives behavior
According to McKinsey, Forrester, and Kantar:
Retail industry is evolving, fast
64%
of retail leaders say their biggest blind spot is why shoppers behave the way they
70%
say their research cycles can’t keep up with planning
1/4
Only 1 in 4 feel confident in how they gather qualitative insight today
