Terms of service

Welcome to Conveo (“Company”, “we”, “our”, “us”)! Please take a moment to review our Terms of Service. By using our website at conveo.ai, you agree to these Terms of Service (“Terms”, “Agreement”).
Our Privacy Policy, available at privacy policy, also governs your use of our Service and explains how we collect, protect, and use your information. If you do not agree with any part of the Agreement, please contact us at info@conveo.ai so we can address your concerns. These Terms apply to all visitors, users, and anyone who accesses or uses the Service.
Thank you for using Conveo responsibly.

By creating an account on our Service, you agree to receive newsletters, marketing, or promotional materials, and other information we may send. You can opt-out of receiving any, or all, of these communications by following the unsubscribe link or by emailing us.

To purchase any product or service through our Service (“Purchase”), you may need to provide information such as your credit card number, expiration date, billing address, and shipping information.
You confirm that you have the legal right to use any payment method provided, and that the information you provide is accurate and complete.
We may use third-party services to process payments and complete Purchases. By submitting your information, you allow us to share it with these third parties, subject to our Privacy Policy.
We reserve the right to refuse or cancel your order for reasons including product availability, errors in the description or price of the product, or suspected fraud.

Some parts of our Service are billed on a subscription basis (“Subscription(s)”). Billing cycles are either monthly or annual.
Subscriptions automatically renew at the end of each Billing Cycle under the same conditions unless you cancel or Conveo cancels. You can cancel your Subscription renewal through your online account management page or by contacting our customer support team.
A valid payment method is required for Subscription payments. You must provide accurate billing information and authorize Conveo to charge all Subscription fees to your payment method.
If automatic billing fails, we will issue an electronic invoice for manual payment.
If you have a design partnership agreement, startup program, or other agreement with Conveo, the terms of that agreement will take precedence over these Terms of Service.

Conveo may modify Subscription fees. Any changes will take effect at the end of the current Billing Cycle. We will provide reasonable notice of any fee changes, giving you the opportunity to cancel your Subscription before the changes take effect.
Your continued use of the Service after fee changes means you accept the new fees.

Except when required by law, Subscription fees are non-refundable.

Content on our Website is the property of Conveo or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use the Content for commercial or personal gain without our written permission.

Content uploaded and created in our platform by partners & customers is owned by our partners & customers.

You may use the Service only for lawful purposes. You agree not to use the Service:

• In violation of any applicable laws or regulations.
• To exploit or harm minors.
• To send unsolicited advertising or promotional material.
• To impersonate Conveo or others.
• In a manner that infringes on the rights of others or is illegal, fraudulent, or harmful.
• To engage in conduct that restricts or inhibits anyone’s use or enjoyment of the Service.

We may use third-party providers to monitor and analyze the use of our Service. No study questions, stimuli, or analysis data is shared with these providers.
Google Analytics
Google Analytics tracks and reports website traffic. Google may use the data collected to personalize ads. For more information, visit the Google Privacy Terms page and their safeguarding policy.
Posthog
PostHog tracks and reports website traffic. PostHog may use the collected data to contextualize analytics. For more information, visit the PostHog Privacy Policy and Terms pages.

The Service is intended for individuals at least eighteen (18) years old. By using the Service, you confirm that you are at least 18 years old and legally capable of agreeing to these Terms.

When you create an account, you guarantee that the information you provide is accurate and current. Inaccurate or incomplete information may result in the termination of your account.

You are responsible for maintaining the confidentiality of your account and password. Notify us immediately of any unauthorized use of your account.

We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion.

The Service and its original content (excluding user-provided Content), features, and functionality are the exclusive property of Conveo and its licensors. The Service is protected by copyright, trademark, and other laws of the European Union and other countries. Our trademarks and trade dress may not be used without prior written consent.

Conveo uses AI to generate study outlines and live interview questions. We do not guarantee the accuracy, reliability, representativeness, or completeness of any AI-generated content. The Enterprise Customer is responsible for reviewing and approving all content generated by our AI tools before use. Conveo shall not be liable for any damages or losses resulting from the use of AI-generated content.

Conveo provides tools for analyzing study results but does not guarantee the representativeness or accuracy of these results. The interpretation and use of study results are the sole responsibility of the Enterprise Customer. Conveo shall not be liable for any decisions made based on the study results.

When studies involve third-party respondent providers, Conveo is not responsible for the actions or data handling practices of these providers. By using our panel providers, including Prolific, Respondent.io, Dynata, and iVOX, the Enterprise Customer agrees to and complies with the terms of service and privacy policies of these third-party respondent providers. It is the responsibility of the Enterprise Customer to ensure that the use of third-party respondents complies with all applicable laws and regulations.

The Enterprise Customer retains ownership of all data collected through the Conveo platform. The Enterprise Customer is responsible for obtaining all necessary consents from respondents and ensuring compliance with data protection laws, including GDPR and other applicable regulations.

Conveo aims to provide continuous availability of its services but does not guarantee uninterrupted access or performance. We will not be liable for any interruptions or performance issues that may occur.

We may terminate or suspend your account immediately for any reason, including violation of the Terms. If you wish to terminate your account, you may stop using the Service. All provisions of the Terms that should survive termination will continue in effect.

These Terms are governed by the laws of the European Union and Belgium. If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect. These Terms constitute the entire agreement between us regarding our Service.

We reserve the right to withdraw or amend our Service without notice. We will not be liable if the Service is unavailable at any time. From time to time, we may restrict access to some parts of the Service to users, including registered users.

We may amend these Terms by posting the updated terms on this site. Your continued use of the Service after any changes indicates acceptance of the new terms.
You should review these Terms periodically.

No waiver by Conveo of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.

By using the Service, you acknowledge that you have read and agree to be bound by these Terms of Service.

For feedback, comments, or technical support:
By email: info@conveo.ai