CX
Built for CX teams who want to close the loop between insight and action
Conveo helps CX teams go beyond dashboards and scores by turning customer voices into actionable, shareable insights at speed.
Run voice, video or written interviews after real moments of truth.
Use your own CRM, loyalty base, or external panels.
Get structured insights in 2–4 days — no analyst backlog required.
The modern CX challenge
Conveo fills in the missing layer: fast, rich, human-centered qual at scale.
You’re expected to:
Understand and improve the full customer journey
Capture feedback at critical touchpoints — in real time
Bridge the gap between survey data and lived experience
Bring clarity to frontline, ops, brand, and product teams
But your toolkit still relies on:
Post-event NPS surveys with no depth
Fragmented VOC systems that don’t connect
Manual interviews that don’t scale
Dashboards that stakeholders glance at — then ignore
Use Case
Post-interaction reflection
Customer onboarding & drop-off
Journey diagnostics
Experience testing
Closing the feedback loop
Capture the emotion behind CSAT or care tickets — at scale
Hear directly from new users or churners
Understand where friction happens, and why
Run async qual on new flows, journeys or environments
Create clear, shareable insights for frontline, ops, product or design teams
Consumer Packaged Goods (CPG)
Validate early-stage beverage campaigns
The data we got was absolutely amazing. We had highlight reels ready for leadership the next day.
Success rate on product launches
+25%
Faster concept-to-decision
5x
More concepts tested with clear feedback
8x
Rigid surveys or interviews
Fixed or siloed
Delayed or static
Analyst-heavy, static decks
Low (internal notes, PDFs)
Resolution
Voice, video, or text — flexible per use case
Plug into any CRM, ticketing, or partner panel
Journey-triggered, fast setup
Synthesized, theme-rich, stakeholder-ready
High (quote cards, summaries, exportable)
Don’t just listen. Understand and act.
Conveo helps CX teams move beyond surface metrics and into the stories that drive loyalty, frustration, churn, and delight.
Whether you're working with voice-of-customer programs, post-purchase surveys, or experience design teams, Conveo gives you the insight fuel to do it all better.
Multimodal. Panel-agnostic. Actionable.