NEWConveo raises $50M to build consumer understanding infrastructure.
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CX

Built for CX teams who want to close the loop between insight and action

Multimodal. Panel-agnostic. Human-centered.

Conveo helps CX teams go beyond dashboards and scores by turning customer voices into actionable, shareable insights at speed.

Run voice, video or written interviews after real moments of truth.

Use your own CRM, loyalty base, or external panels.

Get structured insights in 2–4 days, no analyst backlog required.

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The modern CX challenge

Conveo fills in the missing layer: fast, rich, human-centered qual at scale.

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You’re expected to:

Understand and improve the full customer journey

Capture feedback at critical touchpoints, in real time

Bridge the gap between survey data and lived experience

Bring clarity to frontline, ops, brand, and product teams

But your toolkit still relies on:

Post-event NPS surveys with no depth

Fragmented VOC systems that don’t connect

Manual interviews that don’t scale

Dashboards that stakeholders glance at, then ignore

Why CX leaders choose Conveo

Use voice, video or written reflection depending on moment, channel, and audience. Collect feedback on in-store experiences, customer care, onboarding, digital flows, and more.

Trigger interviews from your CRM, loyalty program, live chat, ticketing system or any external panel.

No need to coordinate moderators, recontact customers, or analyze transcripts. Conveo fits into your CX stack, not the other way around.

Turn raw experience into themes, quotes, and storylines that teams actually act on.

How CX teams use Conveo

Post-interaction reflection

Capture the emotion behind CSAT or care tickets, at scale

Customer onboarding & drop-off

Hear directly from new users or churners

Journey diagnostics

Understand where friction happens, and why

Experience testing

Run async qual on new flows, journeys or environments

Closing the feedback loop

Create clear, shareable insights for frontline, ops, product or design teams

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Consumer Packaged Goods (CPG)

Validate early-stage beverage campaigns

The data we got was absolutely amazing. We had highlight reels ready for leadership the next day.

Success rate on product launches

+25%

Faster concept-to-decision

5x

More concepts tested with clear feedback

8x

Why teams trust Conveo to get their research right

Traditional VOC / Qual

Input flexibility

Rigid surveys or interviews

Panel/source control

Fixed or siloed

Timing

Delayed or static

Usability

Analyst-heavy, static decks

Shareability

Low (internal notes, PDFs)

Conveo

The Modern Way

Input flexibility

Voice, video, or text, flexible per use case

Panel/source control

Plug into any CRM, ticketing, or partner panel

Timing

Journey-triggered, fast setup

Usability

Synthesized, theme-rich, stakeholder-ready

Shareability

High (quote cards, summaries, exportable)

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Don’t just listen. Understand and act.

Conveo helps CX teams move beyond surface metrics and into the stories that drive loyalty, frustration, churn, and delight.

Whether you're working with voice-of-customer programs, post-purchase surveys, or experience design teams, Conveo gives you the insight fuel to do it all better.

Multimodal. Panel-agnostic. Actionable.

Book a 15-minute discovery call