Trade assumptions for real understanding
Churn is a metric. Frustration isn’t. Net Promoter tells you how people rate you. Not why they leave. Customer journeys are mapped. But the real story? It’s missing. You can’t fix what you don’t feel.
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Surveys can’t hear tone. Dashboards don’t see hesitation.
"Press 1 to tell us how you feel" isn’t feedback.
People want to be heard, not scored.
Legacy research works in quarters. Your customers don’t.
No one renews because of a pie chart.
Loyalty is built in moments, not in metrics.
They click away. They switch providers.
Not out of rage but indifference. Confusion. A single missed expectation.
And while the team’s still working on last quarter’s survey report, the churn already happened.
From gut feel to real voice. But make it at scale.
The leading teams use Conveo to:
Catch the why behind churn, not just the trend
Validate messaging, flows, and comms before they go live
Understand trust, confusion, friction in the customer’s own words
Build systems that learn, not one-off reports that get buried
Bring legal, marketing, CX, and product into the same room, using the same truth
Finally, qual that keeps up
Dashboards show what happened. CRM tells you when.
But only people can tell you why they stayed, switched, or stopped trusting you.
Conveo brings that voice forward fast, at scale, and in human talk:
Hear where customers get confused, lose confidence, or feel unseen
Understand emotional reactions to fees, friction, and fine print
Spot hesitation in onboarding before it becomes churn
Uncover the moments that drive loyalty or erode it
Deliver insight directly to Product, CX, Comms, and Risk teams before it’s too late
For fast-paced teams that listen
Runs across 100+ countries
AI moderates, probes, and follows up
No moderators and no transcription delays
Highlights, quotes, emotional cues, ready to drop into your next deck
Built for CX, Legal, Product, Brand, Risk, and Comms
Built to keep up
What changes when you finally listen
Fewer assumptions → better decisions
Messaging that lands the first time
Earlier detection of brand risks
Simpler onboarding and fewer support calls.
A clearer picture of what trust feels like
According to Forrester, Bain, and McKinsey:
The numbers don’t lie. But they don’t explain either.
68%
of customer loss happens silently
70%
of CX teams still rely on surveys
22%
Only 22% say they’re confident in their qualitative research today
