Consumer Services

Trade assumptions for real understanding

Churn is a metric. Frustration isn’t. Net Promoter tells you how people rate you. Not why they leave. Customer journeys are mapped. But the real story? It’s missing. You can’t fix what you don’t feel.

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Surveys can’t hear tone. Dashboards don’t see hesitation.

"Press 1 to tell us how you feel" isn’t feedback.

People want to be heard, not scored.

Legacy research works in quarters. Your customers don’t.

No one renews because of a pie chart.

Loyalty is built in moments, not in metrics.

Meanwhile, your customers move on. Quietly.

They click away. They switch providers.

Not out of rage but indifference. Confusion. A single missed expectation.

And while the team’s still working on last quarter’s survey report, the churn already happened.

Real results from
real Conveo users

From gut feel to real voice. But make it at scale.

The leading teams use Conveo to:

Catch the why behind churn, not just the trend

Validate messaging, flows, and comms before they go live

Understand trust, confusion, friction in the customer’s own words

Build systems that learn, not one-off reports that get buried

Bring legal, marketing, CX, and product into the same room, using the same truth

Finally, qual that keeps up

Dashboards show what happened. CRM tells you when.
But only people can tell you why they stayed, switched, or stopped trusting you.

Conveo brings that voice forward fast, at scale, and in human talk:

Hear where customers get confused, lose confidence, or feel unseen

Understand emotional reactions to fees, friction, and fine print

Spot hesitation in onboarding before it becomes churn

Uncover the moments that drive loyalty or erode it

Deliver insight directly to Product, CX, Comms, and Risk teams before it’s too late

For fast-paced teams that listen

Runs across 100+ countries

AI moderates, probes, and follows up

No moderators and no transcription delays

Highlights, quotes, emotional cues, ready to drop into your next deck

Built for CX, Legal, Product, Brand, Risk, and Comms

Built to keep up

What changes when you finally listen

Fewer assumptions → better decisions

Messaging that lands the first time

Earlier detection of brand risks

Simpler onboarding and fewer support calls.

A clearer picture of what trust feels like

According to Forrester, Bain, and McKinsey:

The numbers don’t lie. But they don’t explain either.

68%

of customer loss happens silently

70%

of CX teams still rely on surveys

22%

Only 22% say they’re confident in their qualitative research today

Use Conveo for...

Product Usage & experiences

Rapidly validate both digital and physical products and services with real consumer reactions at scale. Discover how people actually use products today and what resonates, so you can launch confidently.

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Concept & Creative Optimization

Test faster with a better feedback loop. Finally test the concepts you couldn’t before. Let AI have in-depth video interviews to validate ads, designs, products, and ideas… and learn what to improve to find that one concept that will hit.

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Brand Positioning & Equity Insight

Go deep on how people actually perceive your brand, messaging, and products, at scale. Uncover exactly what resonates, and learn how to stand out even more.

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