Qualitative Research
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Qualitative insights at the speed of your business
Conveo automates video interviews to speed up decision-making.
Definition:
An intercept interview is a qualitative research method in which researchers engage participants at a relevant point of experience, such as immediately after a purchase, during product use, or at a physical or digital touchpoint. The goal is to capture unfiltered, in-the-moment reactions that reflect genuine behavior rather than reconstructed memory. Within qualitative research, intercept interviews are valued for their contextual richness and low recall bias, making them particularly effective for shopper research, customer experience studies, and concept validation. Because sessions are brief and situational, they complement deeper interview formats by grounding findings in real behavioral moments rather than hypothetical responses.
How Conveo Does It
Conveo extends the intercept interview model into a scalable, asynchronous format using AI-moderated video interviews. Teams can configure and launch a study in around 30 minutes, then send participants a link they open at the moment of experience, whether after a purchase, during product use, or following a brand interaction. Real participants, not synthetic respondents, complete sessions on their own schedule, and Conveo delivers analyzed findings with themes, sentiment, and video evidence within days, not weeks.
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Frequently asked questions.

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