Brand Concept & Messaging
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Conveo automates video interviews to speed up decision-making.
Definition:
Claims testing is a structured research methodology within brand, concept, and messaging research that evaluates how well specific statements about a product or brand land with target consumers. Researchers use claims testing to assess perceived credibility, relevance, differentiation, and purchase motivation across candidate claims before committing to them in campaigns or on packaging. Effective claims testing goes beyond simple preference ranking. It captures the reasoning behind reactions, the emotional register a claim triggers, and whether consumers trust the language being used. In qualitative research, claims testing often surfaces the exact words consumers use to describe value, which can sharpen copy and reduce the risk of launching messaging that misses the mark.
How Conveo Does It
Conveo runs claims testing through AI-moderated video interviews with real participants, not synthetic respondents or AI avatars. Teams can launch a study in under 30 minutes and receive structured findings within days. The AI interviewer probes each participant on specific claims, following up on hesitation, skepticism, or enthusiasm in real time. Multimodal analysis captures tone, facial response, and verbal reasoning together, so researchers understand not just which claims perform best but why, and what language consumers actually trust.
Related terms.
Qualitative Research
Qualitative Research
A method for identifying and organizing patterns of meaning across qualitative data sets.
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Qualitative Research
AI-Moderated Interview
A method for identifying and organizing patterns of meaning across qualitative data sets.
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Qualitative Research
Participant Recruitment
A method for identifying and organizing patterns of meaning across qualitative data sets.
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Frequently asked questions.

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