For consumer insights and CMI teams

Your stakeholders need answers in days, and the way research gets commissioned means they arrive in months. Conveo is consumer-understanding infrastructure: an AI research assistant runs video conversations continuously, so your research is always on.

  • SOC 2 Type II
  • ISO 27001
  • GDPR
  • EU hosting
  • SSO
An insights lead presenting research findings to colleagues in front of a results chart

Why studies still miss the decisions they were commissioned for

Research gets commissioned one project at a time, and a project has a start date. By the time the brief is agreed, the agency is booked, and fieldwork is complete, the decision it was meant to inform has usually already been made. So the finding arrives correct and unusable, and the next request starts the same cycle over again.

Adding capacity does not change this. Ten more studies commissioned the same way each year still end up with the same decisions.

Research that arrives after the decision might as well never have happened.

A participant answering a follow-up question in a Conveo video conversation, next to a concept scorecard and the best performing concept

What changes when research runs continuously

If you are evaluating customer intelligence platforms, Conveo sits in that set with one difference: consumer understanding runs continuously, as an ongoing program your team steers.

Study liveRecruiting vetted participants now

Field a study without waiting for a window

Design the study, set participant criteria, and reach vetted participants across 50+ markets without booking an agency or coordinating recruitment yourself. Studies open the week the question arrives.

What changes:

the request that used to wait for the next available window starts this week.

Interview in progressFollow-up question in the participant’s language

Interviews that probe, in the participant's language

An AI research assistant asks, probes, and follows up in the moment, across 50+ languages, with participants responding on their own schedule. Video conversations capture what people say and how they say it.

What changes:

multi-market coverage without recruiting a moderator in every market.

Themes readyClips and verbatims attached

Analysis that arrives with the interviews

Transcription, translation and thematic analysis run as each session closes. Themes come with the clips and verbatims attached, ready to present to the people who asked the question.

What changes:

findings reach the decision-maker while the decision is still open.

Why findings from Conveo hold up in a stakeholder review

A best performing concept card in Conveo with the summary of why participants preferred it

You are accountable for the methodology as well as the finding, and you will be asked to defend both. So the platform is built by researchers, for researchers, and keeps you in charge of the study.

Participants are real people, verified by video. Never synthetic, never avatar-based. Adaptive probing follows the unexpected answer, where the useful material usually sits. And every theme traces back through the clip and the verbatim to the person who said it, so when a stakeholder challenges a finding you can show them the source.

Every finding traces back to a real person who actually said it.

Why your tenth study takes less work than your first

Most research stops compounding the moment the deck is delivered. The Knowledge Layer keeps every study in one searchable place, so each new question starts from what you already know. Nothing gets researched twice, and patterns become visible across studies that no single study would have surfaced.

  • Search across every study your team has run
  • Ask follow-up questions of past findings without fielding again
  • Compare how a theme has moved across waves and markets
  • Onboard a new stakeholder into existing understanding in minutes
  • Open the same understanding to marketing, innovation and product through the Conveo MCP server

The library gets more valuable every quarter.

How to make the internal case for continuous research

You are usually not the only one with a signature. Getting to a pilot means answering methodology questions from your own team and budget questions from someone who has never run a study. Our guide to getting qualitative research automation approved covers both.

Qualitative research automation: which model fits, and how to get it approved

  • The three automation models, and which one fits your team
  • A governance framework for automating without losing credibility
  • How to build the internal business case
  • Who should automate qualitative research, and who should not
Read the approval guide
A Conveo insight theme with the participant video clip and insight summary behind it

How insights teams are using Conveo

CPG

“I chose Conveo because it was giving me an easy access platform to run projects in several countries at the same time, together with a background of real researchers that gave me assurance that my projects would be with the robustness that I need.”

Carla Mahfuz

Senior Manager, Consumer Insights, Ferrara

50+

of the Fortune 500

50+

languages

50+

markets

1,000+

consumer video conversations a month

Trusted by insights teams

Ready to see it against your own research questions?

Bring a live question your team is already trying to answer. We will show you how it would run.

A marketing lead talking through a campaign in a meeting

Brand and marketing

The decision closes before the evidence arrives.

  • Test concepts, messaging and creative while the decision is still open
  • Bring back clips your stakeholders will actually remember
  • Run it without waiting in the insights team's queue
An innovation lead talking two colleagues through early prototypes

Innovation

Too many ideas, and too little evidence to choose between them.

  • Explore a territory with real consumers before any concept exists
  • Shape early ideas in rounds and see why one route wins
  • Take consumer evidence on video into the gate review
A product researcher working on a laptop

UX and product research

Continuous discovery stalls on scheduling and recruiting.

  • Talk to users every sprint without the scheduling overhead
  • Keep research depth while raising cadence
  • Feed discovery into a library the whole product team can search
A research operations lead presenting at a lectern

Research operations

Every new capability arrives as another vendor.

  • Consolidate the qualitative workflow onto one platform
  • One security review that covers every team
  • SOC 2 Type II, ISO 27001, GDPR, EU data residency and SSO as standard

Questions insights leaders ask before running a pilot

For most qualitative objectives, yes, and for some it goes further. The AI research assistant probes adaptively, so it follows an unexpected answer wherever it leads. It handles the operational work. Research judgment stays with your team, in study design and interpretation.

Your team designs the study: the objectives, the participant criteria and the discussion guide. The AI research assistant follows that guide in every session and probes on the answers it gets, so every participant covers the same core questions plus the follow-ups their answers call for. Every theme links back to the clips and verbatims behind it, so anyone can check the method against the source.

Check it the way you would check any analysis: against the source. Every theme in Conveo links to the clips and verbatims it came from, so you or a stakeholder can watch the moments behind a finding before acting on it. The analysis does the sorting and summarizing, and your team decides what the findings mean for the business.

Yes. Every participant is a real, vetted person, verified by video. Conveo does not use synthetic respondents or avatars. You set the participant criteria, and participants take part from their own devices on their own schedule.

Sessions are asynchronous, so there is no moderator calendar to fill: participants join on their own schedule and many sessions run in parallel. Across customers, Conveo runs 1,000+ consumer video conversations a month.

Conveo runs video conversations in 50+ languages across 50+ markets. Participants answer in their own language, and transcription and translation run as each session closes, so your team can review themes, clips and verbatims side by side across markets.