Keep names and phone numbers out of your interview transcripts

Participants say more than the question asked for. A parent names their daughter, a nurse mentions a patient, someone reads out a phone number to make a point. That detail then sits in the transcript, the captions and every export until someone finds it by hand. With PII redaction switched on, Conveo takes personal details out of the transcript for you, and asks you about the ones it is unsure of.

A silent walkthrough, from a flagged interview to a clean transcript.

How it works

• Switch it on per study or for your organization. Redaction is off by default. Turn it on where your studies need it.

• Confident finds are removed for you. Names and phone numbers are replaced in the transcript and captions with a tag such as [name removed] or [phone number removed].

• Unsure finds wait for your call. The interview gets a Flagged badge. Each flag shows what Conveo thinks the detail is, how confident it is and why, with two choices: Remove, or Not personal information.

• See what changed at a glance. A banner above the transcript counts what was removed and what is still flagged, and a Review button walks you through the flags.

• Correct it either way. Scrub an extra detail by hand, or restore a removed one. Restoring re-transcribes the interview, so it is a deliberate step.

Only the identifying words leave the sentence

"My patient [name removed] came in last Tuesday" still tells you what happened. The rest of the answer stays exactly as the participant said it, so the transcript still reads well and can still be quoted.

Research teams asked for it in four situations

These come from teams we work with in healthcare and pharma, consumer goods, fashion and retail, financial services, and from research agencies. We kept them anonymous.

• The name nobody asked for. A participant says their full name, a partner's name or a number in passing, and teams wanted it gone without combing through every transcript.

• Patient research. Teams talking to patients asked that nothing in the record ties back to the person: no names, no initials.

• Deliverables for clients and stakeholders. Agencies asked for reports and transcripts where participant names never show up.

• Pseudonymizing as standard practice. Researchers who always pseudonymize names asked for the platform to take that step for them.

What this means for your research

Transcripts need less manual cleanup before you share or quote them, and you stay in charge of the borderline cases. Conveo removes what it is confident about and leaves the judgment calls to you.

Redaction covers the transcript text and captions. The video and audio still carry what the participant said, so handle recordings with the same care as before. It is opt-in, so switch it on for the studies and organizations that need it.

PII redaction in under three minutes

Watch a flagged interview get reviewed

Read the interviews and transcripts guide to see where redaction tags appear.