Skip to main content
To access billing, open Settings from the main navigation, select Organization, then Billing. Here you can view your balance, top up credits, manage billing accounts, and review transactions.

​
Billing Accounts

Billing accounts are currently in private beta. To access this feature, please reach out to the Conveo team.
Billing accounts let you map Conveo spending to your organization’s budget structure. Each study is billed to a specific billing account, with a corresponding approval flow — before a study is launched, someone with approve permissions on the relevant billing account needs to sign off on the spend.

​
Access Levels

Each member or team added to a billing account is assigned one of three access levels: These access levels are specific to each billing account and are separate from the organization-wide roles (Admin, Member, Viewer). Organization admins automatically have Manager access on all billing accounts.
  • [Optional] Enable PO number requirement for each panel launch or analysis in the Billing settings menu
For step-by-step setup instructions, see Set-up Your Organization.

​
Credits

Credits are used for analysis and recruitment. Credits are purchased in USD at the following rate:
  • 1 USD = 50 Credits
For example:
  • $1,000 = 50,000 credits
  • $5,000 = 250,000 credits
Your current credit balance is visible in your organization’s billing settings.

​
How to Top Up Credits

The available top-up method depends on your organization’s billing configuration. Stripe (Online Payment) If your organization is configured for self-serve billing:
  1. Navigate to Billing in your organization settings
  2. Select Top Up Credits
  3. Enter or select the desired amount
  4. Complete the payment via Stripe
Credits are added automatically once the payment is successfully processed. Invoice If your organization operates on invoice-based billing:
  1. Contact the Conveo team to request a credit top-up. This is possible through the ‘Chat with us’ functionality
  2. Specify the USD amount or number of credits you wish to purchase
  3. An invoice will be issued
  4. Credits will be added after the invoice is processed
If you are unsure which billing method applies to your organization, please contact the Conveo team for clarification.

​
Feature-based pricing

Most analysis is billed at a single base rate per interview minute. A few advanced analysis capabilities do extra work on your video and add a small uplift on top of that base rate for the interviews that use them. How the uplift works
  • The uplift is a percentage added on top of the base rate, applied only to the interviews that actually use the capability.
  • If an interview uses more than one priced capability, the uplifts add together. For example, two capabilities at +33% each combine to +66% on that interview’s base rate.
  • Interviews that don’t use any priced capability are billed at the plain base rate.
Which capabilities carry an uplift The capabilities that can carry an uplift are advanced video-analysis tracks and event detection — for example UX & Screen Interaction, Cooking Analysis, and Laundry Analysis (each +33% today), and Event Detection. The exact list and rates can change over time. Video Resonance also carries an uplift (+40% today). Unlike the capabilities above, which you turn on per question, Video Resonance is a study-level capability — it applies to the whole study once you switch on Analyse emotional reactions on a video stimulus.

​
Allocations

When you launch a paid panel (e.g. via Respondent or User Interviews), the billing account statement will show an Allocation for that panel. An allocation represents the estimated cost of participants who have been recruited but have not yet been invoiced. How it works:
  • For active panels, the allocation covers the full original participant quota (or the actual number of completed interviews, whichever is higher) minus any participants that have already been invoiced
  • For paused or completed panels, the allocation only covers the actual completed interviews that have not yet been invoiced
  • Once all participants have been invoiced, the allocation disappears from the statement
Allocations are calculated dynamically each time you view the statement — they are not separate charges. As participants complete their interviews and are invoiced, the allocation decreases and corresponding transactions appear in its place.
Think of allocations as reserved amounts: they give you visibility into upcoming costs so there are no surprises when the final invoice is processed.

​
Transaction History

The Transactions section provides a complete overview of all credit-related activity within your billing account. Each entry includes the date, description (such as a top-up or panel usage), the number of credits added or deducted, the corresponding USD amount, and the resulting balance. This allows you to track credit purchases, monitor usage, and reconcile billing activity. Every successful top-up is recorded automatically and reflected immediately in your account balance.

​
Quick References

  • Credits are deducted automatically, and are based on study size and length
  • A positive credit balance is required to continue using analysis
  • For custom billing arrangements or large purchases, contact the Conveo team
Need help? Contact us at support@conveo.ai