Skip to main content
Talk to Your Data lets you ask questions across your interview data and get AI-generated answers. Because each question runs real AI work, this feature is usage-based: instead of a flat fee, you pay for the amount of work each question actually does.
Usage-based pricing for Talk to Your Data is rolling out gradually. Depending on your plan, usage may currently be tracked without being charged. If you’re not sure how this applies to your organization, reach out to your Conveo contact.

​
How cost works

The cost of a question scales with how much work it takes to answer.
  • A simple question — a quick lookup or a short summary over a small amount of data — costs very little.
  • A complex, multi-step analysis — comparing many transcripts, running several rounds of reasoning, or building a detailed structured output — does more work and therefore costs more.
You don’t pay per question or per word; you pay for the underlying work. So the same phrasing can cost different amounts depending on how much data it has to review and how much reasoning it needs. Asking focused questions and scoping to the studies you actually need keeps costs down.

​
Allowance, overage, and cap

Usage moves through three stages, per person, each calendar month:
  1. Monthly allowance (free). Every member gets a monthly allowance of Talk to Your Data usage at no cost. It resets at the start of each month.
  2. Overage. Once a member uses up their allowance, further questions continue to work and draw on your organization’s balance (the billing account the chat is linked to).
  3. Cap. Each member also has a monthly overage limit — a ceiling on how much overage they can run in a month. Once a member reaches their cap, new questions are paused until the limit is raised or the month resets.
A question that’s already running always finishes — you’re never cut off mid-answer. The cap only pauses the next question after the limit is reached.

​
What org admins can manage

Organization admins have a self-serve panel for Talk to Your Data. Open Settings → Organization → Billing, then the Talk to Your Data tab.
ControlWho can change it
Per-member overage limit (cap)Org admins
Opt in to holding overage on the organization’s usage ledgerOrg admins
Per-member monthly allowanceConveo (shown read-only)
Usage ratesConveo
Set a member’s overage limit. From the Talk to Your Data tab, open a member’s limit control to set a custom monthly overage cap for that person. This overrides the default for that member. Clearing the limit reverts them to the standard cap. This overrides any organization-level or Conveo-set default for that member. Monthly allowance is read-only. The free monthly allowance is set by Conveo and shown for reference — it isn’t editable in your settings. Which account overage is billed to. Overage draws on the billing account the chat is linked to. For a chat scoped to a single study, that’s the study’s billing account. For a cross-study chat, the person asking the question chooses which billing account to bill when they first go into overage. Organization admins set the organization’s default billing account (see Billing). Members can request more. A member who reaches their cap can request a limit increase directly from the chat. This notifies the organization’s billing managers, who can then raise the limit.

​
Seeing usage in-product

You don’t have to open settings to know where you stand.
  • In the chat. A usage indicator (a ring around the conversation control) shows how much of the current period’s allowance is left. It shifts appearance as you get close to the allowance, enter overage, and reach the cap, so there are no surprises.
  • When the cap is reached. The chat shows a clear message explaining that new questions are paused, with a link to manage limits (for admins) or request more (for members).
  • Usage statement. In Settings → Organization → Billing → Talk to Your Data, admins see a per-member breakdown — usage, overage billed, monthly allowance, and each member’s overage limit — plus a statement of overage activity.
Anything unclear? Reach out at support@conveo.ai and we’ll help.