Headshot of Alex de Hemptinne
Headshot of Alex de Hemptinne

Alex de Hemptinne

Alex de Hemptinne

Marketing & Growth Lead

Marketing & Growth Lead

Alex is a Business Impact Lead at Conveo, partnering with enterprise teams to embed AI-led research into their workflows. From the first study to full-scale rollout, she helps customers shift from project-based research to continuous customer intelligence. Her work sits at the intersection of research, operations, and change management - where good ideas often stall without the right structure. She focuses on what makes adoption real: how teams integrate new tools, where value shows up fastest, and how programs scale across regions and functions. A big part of that is internal advocacy, growing adoption across teams so that research becomes a habit, not a one-off. One of her favourite parts of the role is being the voice of the customer inside Conveo: bringing client feedback straight to the engineering team and co-building the product in brainstorm sessions with strategic stakeholders on the client side, so what gets built actually reflects how enterprises use it. Alex writes about what she sees every day across customers: what drives momentum, what slows things down, and how insights teams are redefining their roles as AI becomes part of the workflow.

Alex is a Business Impact Lead at Conveo, partnering with enterprise teams to embed AI-led research into their workflows. From the first study to full-scale rollout, she helps customers shift from project-based research to continuous customer intelligence. Her work sits at the intersection of research, operations, and change management - where good ideas often stall without the right structure. She focuses on what makes adoption real: how teams integrate new tools, where value shows up fastest, and how programs scale across regions and functions. A big part of that is internal advocacy, growing adoption across teams so that research becomes a habit, not a one-off. One of her favourite parts of the role is being the voice of the customer inside Conveo: bringing client feedback straight to the engineering team and co-building the product in brainstorm sessions with strategic stakeholders on the client side, so what gets built actually reflects how enterprises use it. Alex writes about what she sees every day across customers: what drives momentum, what slows things down, and how insights teams are redefining their roles as AI becomes part of the workflow.

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Alex

Alex

Success stories

“From Hunches to Evidence”: Why Louis (Founder & CMO of Edgar & Cooper) says CMI is like special forces.

Hit play on the testimonial from Louis (CMO), Levi (Head of CMI), and Pieter (CMI Manager) from Edgar & Cooper, a General Mills company. In a few minutes, you’ll see how Conveo blends qual-depth with quant-confidence, running interviews in parallel, surfacing the “why,” and giving teams evidence they can literally watch. Pieter captures the surprise best: an AI interviewer that asks nuanced, accurate follow-ups and feels genuinely reliable.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Success stories

“From Hunches to Evidence”: Why Louis (Founder & CMO of Edgar & Cooper) says CMI is like special forces.

Hit play on the testimonial from Louis (CMO), Levi (Head of CMI), and Pieter (CMI Manager) from Edgar & Cooper, a General Mills company. In a few minutes, you’ll see how Conveo blends qual-depth with quant-confidence, running interviews in parallel, surfacing the “why,” and giving teams evidence they can literally watch. Pieter captures the surprise best: an AI interviewer that asks nuanced, accurate follow-ups and feels genuinely reliable.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Graphic on an orange-to-pink gradient background featuring a photo of a smiling man in a light blue shirt, overlaid with three white label tags reading "In-depth interviews," "Focus groups," and "Ethnographic research," alongside orange sparkle icons in the top right corner.

News

Qualitative Market Research: Methods, Examples, and How AI Is Changing It

Qualitative market research reveals why customers behave the way they do. Learn key methods, real examples, and how AI enables faster insight at scale.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Graphic on an orange-to-pink gradient background featuring a photo of a smiling man in a light blue shirt, overlaid with three white label tags reading "In-depth interviews," "Focus groups," and "Ethnographic research," alongside orange sparkle icons in the top right corner.

News

Qualitative Market Research: Methods, Examples, and How AI Is Changing It

Qualitative market research reveals why customers behave the way they do. Learn key methods, real examples, and how AI enables faster insight at scale.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Success stories

How JDE Peet’s Uses Conversational Research to Scale the Output of a Small In-house Team

If you’ve ever tried to bring rich, qualitative insight into a fast‑moving business, you know the tension: the questions keep coming, timelines keep shrinking, and your team is expected to deliver depth without slowing the train. That’s the reality Sarah Snudden lives every day as Head of US Consumer Insights at JDE Peet’s,the global coffee and tea company behind beloved brands that caffeinate mornings and power brainstorms.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Success stories

How JDE Peet’s Uses Conversational Research to Scale the Output of a Small In-house Team

If you’ve ever tried to bring rich, qualitative insight into a fast‑moving business, you know the tension: the questions keep coming, timelines keep shrinking, and your team is expected to deliver depth without slowing the train. That’s the reality Sarah Snudden lives every day as Head of US Consumer Insights at JDE Peet’s,the global coffee and tea company behind beloved brands that caffeinate mornings and power brainstorms.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Graphic on a beige background featuring the Conveo logo above an abstract workflow diagram showing a snake-like orange connecting line running from a "Define" node through a series of intermediate black square steps to a "Deliver" node, with a cursor arrow pointing to the Deliver endpoint.

News

Message Testing: How to Validate Product and Brand Messaging

Learn what messaging testing is, how to run it, and why AI-led qualitative interviews reveal what surveys miss. A practical guide for brand and insights teams.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Graphic on a beige background featuring the Conveo logo above an abstract workflow diagram showing a snake-like orange connecting line running from a "Define" node through a series of intermediate black square steps to a "Deliver" node, with a cursor arrow pointing to the Deliver endpoint.

News

Message Testing: How to Validate Product and Brand Messaging

Learn what messaging testing is, how to run it, and why AI-led qualitative interviews reveal what surveys miss. A practical guide for brand and insights teams.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Graphic on an orange-to-pink gradient background showing a hierarchy of research and insights platform logos, with Conveo highlighted in white at the top. Surrounding platforms include Outset.ai, Listen, Marvin, GetWhy, Maze, Dovetail, Ballpark, and Voxpopme arranged in rows below.

News

The Best Generative User Research Tools in 2026 (Evaluated for Research Teams)

Compare the best generative user research tools in 2026. See how leading platforms support interviews, synthesis, and insight reuse across research teams.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Graphic on an orange-to-pink gradient background showing a hierarchy of research and insights platform logos, with Conveo highlighted in white at the top. Surrounding platforms include Outset.ai, Listen, Marvin, GetWhy, Maze, Dovetail, Ballpark, and Voxpopme arranged in rows below.

News

The Best Generative User Research Tools in 2026 (Evaluated for Research Teams)

Compare the best generative user research tools in 2026. See how leading platforms support interviews, synthesis, and insight reuse across research teams.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Articles

Why marketing campaigns miss the mark and how to fix it with pre-testing

Most marketing campaigns don’t fail because of bad channels, they fail because the message never resonated in the first place. By skipping early customer insight work, brands lock in messaging that feels off, unclear, or irrelevant, and only discover the problem after the budget’s gone. Pre-testing with real audiences flips the process, ensuring ideas are validated before creative goes live and money gets spent. Campaign roulette is fun, until it’s your budget on the table.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Articles

Why marketing campaigns miss the mark and how to fix it with pre-testing

Most marketing campaigns don’t fail because of bad channels, they fail because the message never resonated in the first place. By skipping early customer insight work, brands lock in messaging that feels off, unclear, or irrelevant, and only discover the problem after the budget’s gone. Pre-testing with real audiences flips the process, ensuring ideas are validated before creative goes live and money gets spent. Campaign roulette is fun, until it’s your budget on the table.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Graphic on an orange-to-pink gradient background showing a grid of qualitative research platform logos, with Conveo highlighted in white at the center. Surrounding platforms include Listen, Outset.ai, GetWhy, Marvin, Discuss, Voxpopme, Bolt, Strella, Tellet, Glaut, Yasna, Maze, Recollective, Voiceform, Remesh, Suzy, UserCall, and Voicepanel.

Articles

19 Best Tools for Scaling Qualitative Insights with AI Moderation in 2026

Tools for scaling qualitative insights with AI moderation compared. Evaluate adaptive interviews, credible analysis, and platforms built for enterprise research programs.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Graphic on an orange-to-pink gradient background showing a grid of qualitative research platform logos, with Conveo highlighted in white at the center. Surrounding platforms include Listen, Outset.ai, GetWhy, Marvin, Discuss, Voxpopme, Bolt, Strella, Tellet, Glaut, Yasna, Maze, Recollective, Voiceform, Remesh, Suzy, UserCall, and Voicepanel.

Articles

19 Best Tools for Scaling Qualitative Insights with AI Moderation in 2026

Tools for scaling qualitative insights with AI moderation compared. Evaluate adaptive interviews, credible analysis, and platforms built for enterprise research programs.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Graphic on an orange-to-pink gradient background showing a hierarchy of transcription and research platform logos, with Conveo at the top, followed by Marvin, GoTranscript, Sonix, Fireflies, Rev, Listen, NVivo, Descript, and Otter.ai arranged in rows below.

Articles

Best Transcription Software for Qualitative Research in 2026

Transcription software for qualitative research compared. See the best tools for interviews, focus groups, and insights teams, and when AI vs. human transcription makes sense.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Graphic on an orange-to-pink gradient background showing a hierarchy of transcription and research platform logos, with Conveo at the top, followed by Marvin, GoTranscript, Sonix, Fireflies, Rev, Listen, NVivo, Descript, and Otter.ai arranged in rows below.

Articles

Best Transcription Software for Qualitative Research in 2026

Transcription software for qualitative research compared. See the best tools for interviews, focus groups, and insights teams, and when AI vs. human transcription makes sense.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Articles

AI Moderators for B2B Interviews: Effortless Fluency in any Industry

TL;DR: In B2B research, the most common question we hear is: “Can an AI moderator actually speak the language?” The practical answer is yes, today’s best AI moderators “come fluent” in the jargon, workflows, and communication styles of specialists from cardiologists and construction supervisors to salon owners. That’s because they’re powered by foundation models trained across broad, cross‑industry corpora and then guided by research‑grade topic guidesso they can credibly probe, clarify, and follow up, without the weeks of human ramp‑up that used to be table stakes.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Articles

AI Moderators for B2B Interviews: Effortless Fluency in any Industry

TL;DR: In B2B research, the most common question we hear is: “Can an AI moderator actually speak the language?” The practical answer is yes, today’s best AI moderators “come fluent” in the jargon, workflows, and communication styles of specialists from cardiologists and construction supervisors to salon owners. That’s because they’re powered by foundation models trained across broad, cross‑industry corpora and then guided by research‑grade topic guidesso they can credibly probe, clarify, and follow up, without the weeks of human ramp‑up that used to be table stakes.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Articles

AI vs Traditional Methods: Qualitative Research Compared

AI turbo-charges qualitative research, think 5-10x faster insights at 10-25% of the cost. Most of the remaining cost and throughput time linked to recruitment delays and paying out participant incentives. Although both see reductions as well linked to a bigger pool of candidates to tap with a willingness to take a lower incentive versus traditional qual. As research-first technologists, we at Conveo are revolutionizing the slow, manual world of qualitative analysis. Ever pulled an all-nighter coding sticky notes from focus groups? Those marathon sessions are becoming obsolete as AI transforms how we analyze human insights.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Articles

AI vs Traditional Methods: Qualitative Research Compared

AI turbo-charges qualitative research, think 5-10x faster insights at 10-25% of the cost. Most of the remaining cost and throughput time linked to recruitment delays and paying out participant incentives. Although both see reductions as well linked to a bigger pool of candidates to tap with a willingness to take a lower incentive versus traditional qual. As research-first technologists, we at Conveo are revolutionizing the slow, manual world of qualitative analysis. Ever pulled an all-nighter coding sticky notes from focus groups? Those marathon sessions are becoming obsolete as AI transforms how we analyze human insights.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Articles

Do you still need focus groups? How AI-led interviews are transforming consumer insight

Focus groups have long been the gold standard for understanding consumers, but in a world of shorter timelines and higher demands, their slow, costly, and often biased process is losing ground. AI-led interviews are emerging as a faster, more scalable alternative, delivering richer, more candid insights without the logistical headaches. This shift is redefining how brands uncover the “why” behind customer behavior. TL;DR Focus groups are the boomers of consumer research. Time to retire.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Articles

Do you still need focus groups? How AI-led interviews are transforming consumer insight

Focus groups have long been the gold standard for understanding consumers, but in a world of shorter timelines and higher demands, their slow, costly, and often biased process is losing ground. AI-led interviews are emerging as a faster, more scalable alternative, delivering richer, more candid insights without the logistical headaches. This shift is redefining how brands uncover the “why” behind customer behavior. TL;DR Focus groups are the boomers of consumer research. Time to retire.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Articles

How AI Can Reduce Research Timelines by 50% Without Sacrificing Depth

“AI speeds things up, but doesn’t it miss the nuance?” If you’re on an insights team, you’ve either asked this or heard it from a stakeholder who cares about the difference between surface‑level answers and real human truth. Here’s the good news: when AI is woven thoughtfully into qualitative research,not as a gimmick, but as part of an intentionally designed workflow,you don’t trade depth for speed. You get both. Teams using modern AI research tools consistently compress timelines, widen reach, and **retain** the texture that makes qual indispensable to creative, comms, and product decisions. This article breaks down how the acceleration actually happens, where nuance is preserved (and often improved), and how to make faster insights your new default without cutting corners.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Articles

How AI Can Reduce Research Timelines by 50% Without Sacrificing Depth

“AI speeds things up, but doesn’t it miss the nuance?” If you’re on an insights team, you’ve either asked this or heard it from a stakeholder who cares about the difference between surface‑level answers and real human truth. Here’s the good news: when AI is woven thoughtfully into qualitative research,not as a gimmick, but as part of an intentionally designed workflow,you don’t trade depth for speed. You get both. Teams using modern AI research tools consistently compress timelines, widen reach, and **retain** the texture that makes qual indispensable to creative, comms, and product decisions. This article breaks down how the acceleration actually happens, where nuance is preserved (and often improved), and how to make faster insights your new default without cutting corners.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Articles

The Hidden Cost of Skimping on Concept Testing

Have you ever rushed, or even skipped, a round of concept testing? Too slow. Too expensive. Too “nice to have.” The deadline was just too close to consider it. The problem is, cutting corners here doesn’t just save time, it often sets you up for costly mistakes. From product concepts that miss the mark to packaging that fails to grab attention, skimping on validation can turn a promising launch into an expensive flop.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Articles

The Hidden Cost of Skimping on Concept Testing

Have you ever rushed, or even skipped, a round of concept testing? Too slow. Too expensive. Too “nice to have.” The deadline was just too close to consider it. The problem is, cutting corners here doesn’t just save time, it often sets you up for costly mistakes. From product concepts that miss the mark to packaging that fails to grab attention, skimping on validation can turn a promising launch into an expensive flop.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A big scale positioned in front of the white house

Articles

Presidential Pardons: Fixing Injustice or Fueling Corruption?

We spoke with 50 Americans, ages 18 to 61, an equal mix of men and women, and an equal mix Trump and Harris voters, about their views on presidential pardons and recent high-profile cases. Their perspectives shed light on why many believe the pardon power is ripe for reform. While some see the pardon as an essential corrective tool, others worry about how it can be misused.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A big scale positioned in front of the white house

Articles

Presidential Pardons: Fixing Injustice or Fueling Corruption?

We spoke with 50 Americans, ages 18 to 61, an equal mix of men and women, and an equal mix Trump and Harris voters, about their views on presidential pardons and recent high-profile cases. Their perspectives shed light on why many believe the pardon power is ripe for reform. While some see the pardon as an essential corrective tool, others worry about how it can be misused.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Four white pill-shaped labels stacked on an orange-to-pink gradient background, listing qualitative research methods: In-Depth Interviews, Focus Groups, Research, and Communities, with a cursor icon pointing at "Research."

Articles

Qualitative Consumer Research: Methods and Real-World Examples

Qualitative consumer research uncovers the motivations surveys miss. Compare methods, timelines, and platforms to build a faster insights program.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Four white pill-shaped labels stacked on an orange-to-pink gradient background, listing qualitative research methods: In-Depth Interviews, Focus Groups, Research, and Communities, with a cursor icon pointing at "Research."

Articles

Qualitative Consumer Research: Methods and Real-World Examples

Qualitative consumer research uncovers the motivations surveys miss. Compare methods, timelines, and platforms to build a faster insights program.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Four white pill-shaped labels connected by an orange vertical line on a light beige background, listing interview question stages in sequence: Warm-up, Behavioral, Motivational, and Projective, with a cursor icon pointing at "Projective."

Articles

Consumer Insight Questions: Examples for Market Research

Proven consumer insight questions by research objective, with adaptive probing techniques and analysis frameworks that turn interviews into defensible findings.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Four white pill-shaped labels connected by an orange vertical line on a light beige background, listing interview question stages in sequence: Warm-up, Behavioral, Motivational, and Projective, with a cursor icon pointing at "Projective."

Articles

Consumer Insight Questions: Examples for Market Research

Proven consumer insight questions by research objective, with adaptive probing techniques and analysis frameworks that turn interviews into defensible findings.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Three white pill-shaped labels on a light beige background, each marked with a green checkmark: Source Traceability, Coding Transparency, and Participant Authenticity, with orange sparkle icons in the top left corner and a cursor pointing at "Participant Authenticity."

Articles

Healthcare Qualitative Market Research Guide for 2026

Healthcare qualitative market research delivers patient and HCP insights in days. Learn methods, see examples, and explore tools that fit privacy regulations.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

Three white pill-shaped labels on a light beige background, each marked with a green checkmark: Source Traceability, Coding Transparency, and Participant Authenticity, with orange sparkle icons in the top left corner and a cursor pointing at "Participant Authenticity."

Articles

Healthcare Qualitative Market Research Guide for 2026

Healthcare qualitative market research delivers patient and HCP insights in days. Learn methods, see examples, and explore tools that fit privacy regulations.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A grid of fifteen tool logos on a light beige background, including Listen, outset.ai, discuss, KOJI, Maze, UserTesting, Lookback, Conveo, Dovetail, Grain, Looppanel, condens, ChatGPT, Claude, and Perplexity, with a cursor pointing at the highlighted Conveo logo in the centre.

Articles

15 Best AI Tools for UX Research in 2026 (A Complete Buyer's Guide)

The complete guide to AI tools for UX research, including four platform categories explained, a framework for how to choose, and the 15 best tools compared.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A grid of fifteen tool logos on a light beige background, including Listen, outset.ai, discuss, KOJI, Maze, UserTesting, Lookback, Conveo, Dovetail, Grain, Looppanel, condens, ChatGPT, Claude, and Perplexity, with a cursor pointing at the highlighted Conveo logo in the centre.

Articles

15 Best AI Tools for UX Research in 2026 (A Complete Buyer's Guide)

The complete guide to AI tools for UX research, including four platform categories explained, a framework for how to choose, and the 15 best tools compared.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A smiling woman looking at her smartphone outdoors, overlaid on an orange-to-pink gradient background, with a bar chart graphic in the upper corner and two white pill-shaped labels reading "High qualification rates" and "Data quality reduced."

Articles

Recruiting Participants for Research on Social Media: Proven Strategies for 2026

Learn how to approach recruiting participants for social media research with a proven decision framework, a step-by-step playbook, and quality controls.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A smiling woman looking at her smartphone outdoors, overlaid on an orange-to-pink gradient background, with a bar chart graphic in the upper corner and two white pill-shaped labels reading "High qualification rates" and "Data quality reduced."

Articles

Recruiting Participants for Research on Social Media: Proven Strategies for 2026

Learn how to approach recruiting participants for social media research with a proven decision framework, a step-by-step playbook, and quality controls.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A competitor comparison graphic on a warm orange-to-pink gradient background. At the top centre, a white rounded card displays the Conveo logo — a gradient orange-to-pink app icon alongside the bold wordmark "Conveo." Below it, nine peach-toned rounded cards are arranged in a 3×3 grid, each showing a competitor brand: Marvin, Listen, outset.ai (top row); GetWhy, Voxpopme, tellet (middle row); glaut, discuss, and Strella (bottom row).

Articles

Top AI-Moderated Market Research Services for 2026

Compare the top AI-moderated market research services on compliance, traceability, and participant verification, and build your enterprise shortlist.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A competitor comparison graphic on a warm orange-to-pink gradient background. At the top centre, a white rounded card displays the Conveo logo — a gradient orange-to-pink app icon alongside the bold wordmark "Conveo." Below it, nine peach-toned rounded cards are arranged in a 3×3 grid, each showing a competitor brand: Marvin, Listen, outset.ai (top row); GetWhy, Voxpopme, tellet (middle row); glaut, discuss, and Strella (bottom row).

Articles

Top AI-Moderated Market Research Services for 2026

Compare the top AI-moderated market research services on compliance, traceability, and participant verification, and build your enterprise shortlist.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A lifestyle photo graphic on a warm off-white background. A smiling man in a layered plaid and knit outfit holds a white smartphone to his ear, photographed against a blurred building exterior. Three white rounded-rectangle label tags are overlaid on the image: "Strategy" on the upper right, "Campaign effectiveness" on the middle left, and "Pricing power" on the lower left. A cursor icon sits at the bottom right corner of the image frame.

Articles

Brand Equity Research: How to Track Emotional Drivers Without Waiting Months for Answers

Learn brand equity research methods that capture emotional drivers and deliver traceable findings in days. Includes decision frameworks and question banks.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A lifestyle photo graphic on a warm off-white background. A smiling man in a layered plaid and knit outfit holds a white smartphone to his ear, photographed against a blurred building exterior. Three white rounded-rectangle label tags are overlaid on the image: "Strategy" on the upper right, "Campaign effectiveness" on the middle left, and "Pricing power" on the lower left. A cursor icon sits at the bottom right corner of the image frame.

Articles

Brand Equity Research: How to Track Emotional Drivers Without Waiting Months for Answers

Learn brand equity research methods that capture emotional drivers and deliver traceable findings in days. Includes decision frameworks and question banks.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A checklist graphic on a warm off-white background. Three coral/orange four-pointed sparkle icons are clustered in the upper left corner. To the right, three white rounded-rectangle items are stacked vertically, each preceded by a small rounded square containing a green checkmark: "Define," "Identify," and "Design." A cursor icon sits beneath the "Design" card, indicating it is selected or interactive.

Articles

Custom Qualitative Research: How to Design Studies for Specific Insights

Learn how to design custom qualitative research studies that answer specific business questions in days, not weeks, with decision-ready outputs stakeholders trust.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A checklist graphic on a warm off-white background. Three coral/orange four-pointed sparkle icons are clustered in the upper left corner. To the right, three white rounded-rectangle items are stacked vertically, each preceded by a small rounded square containing a green checkmark: "Define," "Identify," and "Design." A cursor icon sits beneath the "Design" card, indicating it is selected or interactive.

Articles

Custom Qualitative Research: How to Design Studies for Specific Insights

Learn how to design custom qualitative research studies that answer specific business questions in days, not weeks, with decision-ready outputs stakeholders trust.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A lifestyle photo graphic on a warm orange-to-pink gradient background. A smiling man with natural curly hair, wearing a light blue collarless shirt, is photographed against a plain grey background. Two UI elements are overlaid on the image: a white speech bubble with three dots in the upper left corner, and a row of five white star icons along the bottom edge, extending slightly outside the photo frame to suggest a rating or review context.

Articles

Is Survey Research Qualitative or Quantitative? Key Differences Explained

Survey research is typically quantitative, but can include qualitative elements. Learn when to use each method and how to get depth beyond open-ended questions.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A lifestyle photo graphic on a warm orange-to-pink gradient background. A smiling man with natural curly hair, wearing a light blue collarless shirt, is photographed against a plain grey background. Two UI elements are overlaid on the image: a white speech bubble with three dots in the upper left corner, and a row of five white star icons along the bottom edge, extending slightly outside the photo frame to suggest a rating or review context.

Articles

Is Survey Research Qualitative or Quantitative? Key Differences Explained

Survey research is typically quantitative, but can include qualitative elements. Learn when to use each method and how to get depth beyond open-ended questions.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A competitor comparison graphic on a warm off-white background. Fifteen rounded-rectangle cards are arranged in a 5×3 grid. The centre card displays the Conveo logo — a gradient orange-to-pink app icon alongside the bold wordmark "Conveo" — in full colour with a cursor icon beneath it, indicating it is selected. The fourteen surrounding cards show competitor logos in muted grey tones across five rows: Qualtrics, Pollfish, and Attest (top row); Suzy, Voxpopme, and GetWhy (second row); Remesh and outset.ai (middle row, flanking Conveo); tellet, voiceform, and Strella (fourth row); and Bolt, UserTesting, and glaut (bottom row).

Articles

15 Best Market Survey Software for Enterprise Research Teams in 2026

A procurement-ready guide to 15 market survey software platforms, covering panel quality, AI, compliance, and evidence traceability for enterprise teams.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A competitor comparison graphic on a warm off-white background. Fifteen rounded-rectangle cards are arranged in a 5×3 grid. The centre card displays the Conveo logo — a gradient orange-to-pink app icon alongside the bold wordmark "Conveo" — in full colour with a cursor icon beneath it, indicating it is selected. The fourteen surrounding cards show competitor logos in muted grey tones across five rows: Qualtrics, Pollfish, and Attest (top row); Suzy, Voxpopme, and GetWhy (second row); Remesh and outset.ai (middle row, flanking Conveo); tellet, voiceform, and Strella (fourth row); and Bolt, UserTesting, and glaut (bottom row).

Articles

15 Best Market Survey Software for Enterprise Research Teams in 2026

A procurement-ready guide to 15 market survey software platforms, covering panel quality, AI, compliance, and evidence traceability for enterprise teams.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A smiling woman with curly red hair and glasses holds a pair of headphones in an office setting, with three white pill-shaped labels overlaid on the image: "Diagnosis" (upper left), "Exploratory research" (left), and "Concept testing" (right). The image sits on a warm orange-to-pink gradient background.

Articles

Limitations of qualitative research: Challenges and solutions

Understand the limitations of qualitative research, from small samples to stakeholder trust, and learn proven mitigation strategies for enterprise teams.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A smiling woman with curly red hair and glasses holds a pair of headphones in an office setting, with three white pill-shaped labels overlaid on the image: "Diagnosis" (upper left), "Exploratory research" (left), and "Concept testing" (right). The image sits on a warm orange-to-pink gradient background.

Articles

Limitations of qualitative research: Challenges and solutions

Understand the limitations of qualitative research, from small samples to stakeholder trust, and learn proven mitigation strategies for enterprise teams.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A branded Conveo illustration on a light cream background, showing the Conveo logo in a white card at the center of an orange circle outline, with three white pill-shaped labels positioned around it: "Specificity" (left), "Depth" (right), and "Traceability" (bottom, with a cursor arrow icon).

Articles

Sample questionnaires for qualitative research: Templates and examples

Sample questionnaires for qualitative research with enterprise-grade templates, design frameworks, and analysis guidance.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A branded Conveo illustration on a light cream background, showing the Conveo logo in a white card at the center of an orange circle outline, with three white pill-shaped labels positioned around it: "Specificity" (left), "Depth" (right), and "Traceability" (bottom, with a cursor arrow icon).

Articles

Sample questionnaires for qualitative research: Templates and examples

Sample questionnaires for qualitative research with enterprise-grade templates, design frameworks, and analysis guidance.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A smiling woman with glasses talks on a smartphone while gesturing expressively, seated on a blue sofa in an office setting. Two white speech bubble icons with ellipsis dots appear to her right, and an orange sparkle icon sits in the lower left corner, all on a light cream background.

Articles

In-Depth Interviews in Qualitative Research: Complete Guide

Learn how to design, conduct, and analyze in-depth interviews in qualitative research. Includes examples, templates, and modern execution strategies.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A smiling woman with glasses talks on a smartphone while gesturing expressively, seated on a blue sofa in an office setting. Two white speech bubble icons with ellipsis dots appear to her right, and an orange sparkle icon sits in the lower left corner, all on a light cream background.

Articles

In-Depth Interviews in Qualitative Research: Complete Guide

Learn how to design, conduct, and analyze in-depth interviews in qualitative research. Includes examples, templates, and modern execution strategies.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A UI illustration on a light cream background showing four white rounded checklist cards with green checkmark icons stacked vertically: Screening, Coordination, Filtering, and Management (with a cursor arrow pointing at it), alongside an orange sparkle icon in the upper left corner.

Articles

Participant Recruitment in Qualitative Research: Methods and Tools

Participant recruitment in qualitative research can slow studies down before they start. Learn methods, governance frameworks, and tools to recruit faster.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A UI illustration on a light cream background showing four white rounded checklist cards with green checkmark icons stacked vertically: Screening, Coordination, Filtering, and Management (with a cursor arrow pointing at it), alongside an orange sparkle icon in the upper left corner.

Articles

Participant Recruitment in Qualitative Research: Methods and Tools

Participant recruitment in qualitative research can slow studies down before they start. Learn methods, governance frameworks, and tools to recruit faster.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A woman in a beige blazer smiles while looking at her smartphone outdoors, with five green checkbox icons arranged in a grid overlaid to her upper left and a white pill-shaped label reading "Measuring Qualitative Data" with a cursor arrow icon at the lower right, all on a light cream background.

Articles

The Qualitative Measurement Playbook: How to Turn Non-Numerical Data Into Defensible Findings

Learn how to turn qualitative data into traceable, defensible findings with a five-step measurement framework built for enterprise research teams.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

A woman in a beige blazer smiles while looking at her smartphone outdoors, with five green checkbox icons arranged in a grid overlaid to her upper left and a white pill-shaped label reading "Measuring Qualitative Data" with a cursor arrow icon at the lower right, all on a light cream background.

Articles

The Qualitative Measurement Playbook: How to Turn Non-Numerical Data Into Defensible Findings

Learn how to turn qualitative data into traceable, defensible findings with a five-step measurement framework built for enterprise research teams.

Headshot of Alex de Hemptinne

Alex de Hemptinne

Head of Customer Success

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