Headshot of Rhys Hillan
Headshot of Rhys Hillan

Rhys Hillan

Rhys Hillan

Marketing & Growth Lead

Marketing & Growth Lead

Rhys is a Researcher who sits in the Marketing team, where he designs the studies that show what AI-led qualitative research can really do. From Super Bowl ad testing with real viewers to large-scale global brand studies, his work pushes beyond what traditional qual has been able to deliver. Before Conveo, he was Research Manager at Ballpark, a UX, product, and design research SaaS platform, and earlier at Appinio and Zappi. His career has always sat where research meets software, so his perspective is less about agency versus in-house and more about how the best teams use technology to democratise research while keeping rigour intact at scale. Rhys writes about how AI is changing qualitative in practice: where video uncovers what surveys miss, why the gap between what people say and what they do matters more than most teams realise, and how insights leaders can turn richer data into sharper decisions.

Rhys is a Researcher who sits in the Marketing team, where he designs the studies that show what AI-led qualitative research can really do. From Super Bowl ad testing with real viewers to large-scale global brand studies, his work pushes beyond what traditional qual has been able to deliver. Before Conveo, he was Research Manager at Ballpark, a UX, product, and design research SaaS platform, and earlier at Appinio and Zappi. His career has always sat where research meets software, so his perspective is less about agency versus in-house and more about how the best teams use technology to democratise research while keeping rigour intact at scale. Rhys writes about how AI is changing qualitative in practice: where video uncovers what surveys miss, why the gap between what people say and what they do matters more than most teams realise, and how insights leaders can turn richer data into sharper decisions.

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Articles by

Articles by

Rhys

Rhys

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News

How to Test Brand Messaging with Real Consumers

Brand message testing shows why your copy lands or fails. Learn to test brand messaging with real customer conversations, not just surveys.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Graphic on an orange-to-pink gradient background featuring a photo of a smiling woman holding a coffee cup and looking at her smartphone, overlaid with five white star rating icons and a speech bubble with ellipsis dots, suggesting a customer review or feedback interaction.

News

How to Test Brand Messaging with Real Consumers

Brand message testing shows why your copy lands or fails. Learn to test brand messaging with real customer conversations, not just surveys.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

News

[Press Release] Consumers are twice as likely to trust AI over family and friends for recommendations, finds new study by Conveo

London, 18th November 2025 – New research revealed from Conveo last week shows that artificial intelligence is rapidly becoming the most trusted source for shopping recommendations, surpassing advice from friends and family by a 2:1 margin.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

News

[Press Release] Consumers are twice as likely to trust AI over family and friends for recommendations, finds new study by Conveo

London, 18th November 2025 – New research revealed from Conveo last week shows that artificial intelligence is rapidly becoming the most trusted source for shopping recommendations, surpassing advice from friends and family by a 2:1 margin.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A smiling woman wearing glasses and a mustard yellow turtleneck talking on her phone, with a typing indicator chat bubble in the corner and a cursor icon, suggesting an AI-moderated interview or conversation.

Articles

Qualitative Interview Transcript Example: How to Build Transcripts That Drive Faster Analysis

See qualitative interview transcript examples with proper formatting, speaker labels, timestamps, and coding structure. Includes downloadable templates.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A smiling woman wearing glasses and a mustard yellow turtleneck talking on her phone, with a typing indicator chat bubble in the corner and a cursor icon, suggesting an AI-moderated interview or conversation.

Articles

Qualitative Interview Transcript Example: How to Build Transcripts That Drive Faster Analysis

See qualitative interview transcript examples with proper formatting, speaker labels, timestamps, and coding structure. Includes downloadable templates.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Conveo logo above a workflow diagram on a light beige background, showing five black square nodes connected by an orange line that winds through two rows and ends at a flag icon, with a cursor pointing at the final node.

Articles

Alternatives to Focus Groups: Modern Methods for Customer Insights

Explore proven alternatives to focus groups that deliver deeper customer insights faster. Compare methods, costs, and outcomes for enterprise research teams.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Conveo logo above a workflow diagram on a light beige background, showing five black square nodes connected by an orange line that winds through two rows and ends at a flag icon, with a cursor pointing at the final node.

Articles

Alternatives to Focus Groups: Modern Methods for Customer Insights

Explore proven alternatives to focus groups that deliver deeper customer insights faster. Compare methods, costs, and outcomes for enterprise research teams.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A circular diagram on a warm off-white background illustrating Conveo's three moderation modes. A coral/orange circle connects three rounded white pill-shaped labels positioned around it: "Manual" on the left, "Automatic" on the upper right, and "Hybrid" at the bottom (with a cursor icon beneath it, indicating it is selected or interactive). At the centre of the circle sits the Conveo logo — a gradient orange-to-pink app icon alongside the bold wordmark "Conveo".

Articles

How to Transcribe an Interview for Qualitative Research

Learn how to transcribe interviews for qualitative research with enterprise-grade workflows that preserve context, maintain compliance, and accelerate analysis.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A circular diagram on a warm off-white background illustrating Conveo's three moderation modes. A coral/orange circle connects three rounded white pill-shaped labels positioned around it: "Manual" on the left, "Automatic" on the upper right, and "Hybrid" at the bottom (with a cursor icon beneath it, indicating it is selected or interactive). At the centre of the circle sits the Conveo logo — a gradient orange-to-pink app icon alongside the bold wordmark "Conveo".

Articles

How to Transcribe an Interview for Qualitative Research

Learn how to transcribe interviews for qualitative research with enterprise-grade workflows that preserve context, maintain compliance, and accelerate analysis.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A circular diagram on a warm orange-to-pink gradient background. A white circle connects three white rounded-rectangle labels positioned around it: "Awareness" at the top centre (with a cursor icon beneath it, indicating it is selected or interactive), "Meaning" on the right, and "Preference" on the left.

Articles

Brand Equity Measurement: How to Build a System That Tracks Real Perception Shifts

Learn how to measure brand equity with standardized frameworks, actionable metrics, and qualitative depth that explains the "why" behind perception shifts.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A circular diagram on a warm orange-to-pink gradient background. A white circle connects three white rounded-rectangle labels positioned around it: "Awareness" at the top centre (with a cursor icon beneath it, indicating it is selected or interactive), "Meaning" on the right, and "Preference" on the left.

Articles

Brand Equity Measurement: How to Build a System That Tracks Real Perception Shifts

Learn how to measure brand equity with standardized frameworks, actionable metrics, and qualitative depth that explains the "why" behind perception shifts.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A lifestyle photo graphic on a warm orange-to-pink gradient background. A smiling woman in a black blazer over a white top waves at the camera while seated in a leather chair next to a laptop, photographed against a concrete wall. Three decorative UI elements are overlaid on the image: a white speech bubble with three dots (indicating a conversation) on the lower left, a white four-pointed sparkle icon on the middle left, and a small white rounded card with a lightbulb emoji on the upper right.

Articles

Concept Testing Methods: How to Validate Ideas Before Launch

Learn which concept testing methods deliver depth and speed. Compare qualitative and quantitative approaches to validate ideas before launch.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A lifestyle photo graphic on a warm orange-to-pink gradient background. A smiling woman in a black blazer over a white top waves at the camera while seated in a leather chair next to a laptop, photographed against a concrete wall. Three decorative UI elements are overlaid on the image: a white speech bubble with three dots (indicating a conversation) on the lower left, a white four-pointed sparkle icon on the middle left, and a small white rounded card with a lightbulb emoji on the upper right.

Articles

Concept Testing Methods: How to Validate Ideas Before Launch

Learn which concept testing methods deliver depth and speed. Compare qualitative and quantitative approaches to validate ideas before launch.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A lifestyle photo graphic on a warm orange-to-pink gradient background. A smiling woman in a khaki shirt holds a takeaway coffee cup in one hand and a smartphone in the other, photographed outdoors against a blurred modern building. Two UI elements are overlaid on the image: a 2×3 grid of six white rounded squares each containing a green checkmark in the upper left corner, and a white speech bubble with three dots in the lower right corner.

Articles

User Research Methods and Best Practices for Product and UX Teams (2026)

Learn user research best practices that enable continuous discovery. Framework, methods, and operational guidance for product and UX teams.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A lifestyle photo graphic on a warm orange-to-pink gradient background. A smiling woman in a khaki shirt holds a takeaway coffee cup in one hand and a smartphone in the other, photographed outdoors against a blurred modern building. Two UI elements are overlaid on the image: a 2×3 grid of six white rounded squares each containing a green checkmark in the upper left corner, and a white speech bubble with three dots in the lower right corner.

Articles

User Research Methods and Best Practices for Product and UX Teams (2026)

Learn user research best practices that enable continuous discovery. Framework, methods, and operational guidance for product and UX teams.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A lifestyle photo graphic on a warm orange-to-pink gradient background. A smiling man in a sage green jacket holds a smartphone in one hand and an iced coffee drink in the other, photographed against a neutral indoor background. Two white four-pointed sparkle icons are overlaid in the upper left corner. Two speech bubble UI elements extend from the right side of the image: one reading "What's your feedback?" and a second showing three dots, suggesting an ongoing conversation or interview.

Articles

Concept Testing: How to Validate Product Ideas and Make Findings Stick

A complete guide to concept testing, including what it is, which method fits each stage, and how to run research that fuels product decisions.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A lifestyle photo graphic on a warm orange-to-pink gradient background. A smiling man in a sage green jacket holds a smartphone in one hand and an iced coffee drink in the other, photographed against a neutral indoor background. Two white four-pointed sparkle icons are overlaid in the upper left corner. Two speech bubble UI elements extend from the right side of the image: one reading "What's your feedback?" and a second showing three dots, suggesting an ongoing conversation or interview.

Articles

Concept Testing: How to Validate Product Ideas and Make Findings Stick

A complete guide to concept testing, including what it is, which method fits each stage, and how to run research that fuels product decisions.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A branded illustration showing the Conveo logo at the center of a white circle outline, with three white pill-shaped labels positioned around it: "Research" (left), "Survey" (top right), and "Interview guide" (bottom, with a cursor arrow icon). The background is a warm gradient blending orange, coral, and pink tones.

Articles

15 Example Research Questions For Qualitative Research (Organized By Use Case)

Get 15 example research questions for qualitative research organized by use case, mistakes to avoid and how to make sure findings are stakeholder-ready.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A branded illustration showing the Conveo logo at the center of a white circle outline, with three white pill-shaped labels positioned around it: "Research" (left), "Survey" (top right), and "Interview guide" (bottom, with a cursor arrow icon). The background is a warm gradient blending orange, coral, and pink tones.

Articles

15 Example Research Questions For Qualitative Research (Organized By Use Case)

Get 15 example research questions for qualitative research organized by use case, mistakes to avoid and how to make sure findings are stakeholder-ready.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A UI illustration on a light cream background showing three white rounded checklist cards with green checkmark icons — Customers, Outreach, and Referrals — with a cursor arrow pointing at the bottom card, and an orange sparkle icon in the upper left corner.

Articles

How to Recruit Users for User Research Studies

Learn how to recruit users for user research with behavioral precision. Get frameworks, screener templates, and strategies for niche segments.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A UI illustration on a light cream background showing three white rounded checklist cards with green checkmark icons — Customers, Outreach, and Referrals — with a cursor arrow pointing at the bottom card, and an orange sparkle icon in the upper left corner.

Articles

How to Recruit Users for User Research Studies

Learn how to recruit users for user research with behavioral precision. Get frameworks, screener templates, and strategies for niche segments.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

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Articles

B2B Quantitative Research: Methods and Examples for Business Insights

B2B quantitative research methods for complex buying groups. Learn when quant works, when it doesn't, and how to capture decision dynamics surveys miss.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A UI illustration on a warm orange-to-pink gradient background, showing three white pill-shaped labels stacked vertically: Surveys, Analysis, and Tracking (with a cursor arrow pointing at it), alongside a white sparkle icon in the upper left corner.

Articles

B2B Quantitative Research: Methods and Examples for Business Insights

B2B quantitative research methods for complex buying groups. Learn when quant works, when it doesn't, and how to capture decision dynamics surveys miss.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A branded Conveo illustration on a light cream background showing the Conveo logo in a white card at the top, connected via an orange line to a three-step workflow: "Define" and "Set Metrics" (shown as white cards with black arrow icons, connected horizontally), leading down to "Async" (shown as a white card with a black flag icon and a cursor arrow).

Articles

Quantitative User Research: Methods, Metrics, and When to Go Deeper

Learn quantitative user research methods, metrics selection, and how to bridge quant signals with qualitative depth for faster, evidence-backed decisions.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A branded Conveo illustration on a light cream background showing the Conveo logo in a white card at the top, connected via an orange line to a three-step workflow: "Define" and "Set Metrics" (shown as white cards with black arrow icons, connected horizontally), leading down to "Async" (shown as a white card with a black flag icon and a cursor arrow).

Articles

Quantitative User Research: Methods, Metrics, and When to Go Deeper

Learn quantitative user research methods, metrics selection, and how to bridge quant signals with qualitative depth for faster, evidence-backed decisions.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A UI illustration on a light cream background showing four white pill-shaped labels positioned around an orange circle outline: "Recruitment" (top), "Interviews" (right), "Analysis" (bottom, with a cursor arrow icon), and "Studying" (left).

Articles

AI Moderator: How Teams Run Qualitative Interviews at Scale Without Scheduling Overhead

An AI moderator removes scheduling bottlenecks from qualitative research. Learn how product and UX teams use AI moderation for continuous discovery without adding headcount.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A UI illustration on a light cream background showing four white pill-shaped labels positioned around an orange circle outline: "Recruitment" (top), "Interviews" (right), "Analysis" (bottom, with a cursor arrow icon), and "Studying" (left).

Articles

AI Moderator: How Teams Run Qualitative Interviews at Scale Without Scheduling Overhead

An AI moderator removes scheduling bottlenecks from qualitative research. Learn how product and UX teams use AI moderation for continuous discovery without adding headcount.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Conveo logo alongside a download button labelled "User Research Interview Template" with a cursor hovering over it, on an orange-to-pink gradient background

Articles

User Research Interview Template: Questions and Structure

Copy a research-grade user research interview template with objectives, probing rules, and synthesis prompts, designed for consistent findings across teams.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Conveo logo alongside a download button labelled "User Research Interview Template" with a cursor hovering over it, on an orange-to-pink gradient background

Articles

User Research Interview Template: Questions and Structure

Copy a research-grade user research interview template with objectives, probing rules, and synthesis prompts, designed for consistent findings across teams.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Three stacked pill-shaped labels on an orange-to-pink gradient background reading "Evidence," "Transparency," and "Confidence," with a cursor hovering over the bottom label

Articles

Customer Insights Research: Methods to Understand Customer Needs

Learn how to conduct customer insights research with methods that deliver credible, traceable findings. From study design to stakeholder-ready outputs.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Three stacked pill-shaped labels on an orange-to-pink gradient background reading "Evidence," "Transparency," and "Confidence," with a cursor hovering over the bottom label

Articles

Customer Insights Research: Methods to Understand Customer Needs

Learn how to conduct customer insights research with methods that deliver credible, traceable findings. From study design to stakeholder-ready outputs.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Four interconnected pill-shaped labels on an orange-to-pink gradient background showing the core pillars of ethical AI research: Consent, Data, Security, and Ethics

Articles

Ethical Use of AI in Research: Guidelines and Best Practices

Ethical AI in qualitative research requires transparency, consent, and traceability. Learn operational frameworks for responsible AI use in customer research.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Four interconnected pill-shaped labels on an orange-to-pink gradient background showing the core pillars of ethical AI research: Consent, Data, Security, and Ethics

Articles

Ethical Use of AI in Research: Guidelines and Best Practices

Ethical AI in qualitative research requires transparency, consent, and traceability. Learn operational frameworks for responsible AI use in customer research.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A smiling woman waving at a laptop screen, overlaid with a speech bubble reading "Can you give me an example?" and an AI sparkle icon

Articles

User Interview Questions: Best Examples for UX Research

Discover user interview questions that uncover real behavior, not opinions. Includes probing strategies, goal-based templates, and examples of strong vs. weak questions.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A smiling woman waving at a laptop screen, overlaid with a speech bubble reading "Can you give me an example?" and an AI sparkle icon

Articles

User Interview Questions: Best Examples for UX Research

Discover user interview questions that uncover real behavior, not opinions. Includes probing strategies, goal-based templates, and examples of strong vs. weak questions.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A smiling man using a laptop outdoors, overlaid with three green checkmark icons and an AI sparkle icon

Articles

Types of Survey Methods in Research and How to Choose the Right One

Learn the types of survey methods in research and how to choose the right approach with a decision framework covering objectives, design, and data collection.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

A smiling man using a laptop outdoors, overlaid with three green checkmark icons and an AI sparkle icon

Articles

Types of Survey Methods in Research and How to Choose the Right One

Learn the types of survey methods in research and how to choose the right approach with a decision framework covering objectives, design, and data collection.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Cream-colored graphic showing a circle outlined in orange with "Generative" labeled at the top and "Evaluative" labeled at the bottom, with a cursor pointing at the "Evaluative" label.

Articles

Generative vs Evaluative Research: What UX Teams Get Wrong

Understand when to use generative vs evaluative research in UX. Learn key differences, methods, and how to run both in continuous discovery workflows.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Cream-colored graphic showing a circle outlined in orange with "Generative" labeled at the top and "Evaluative" labeled at the bottom, with a cursor pointing at the "Evaluative" label.

Articles

Generative vs Evaluative Research: What UX Teams Get Wrong

Understand when to use generative vs evaluative research in UX. Learn key differences, methods, and how to run both in continuous discovery workflows.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

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Articles

Consumer Intelligence: Why Most Programs Fail and How to Fix Them

Consumer intelligence only works when insights arrive before decisions are made. Learn how enterprise teams build continuous, traceable intelligence at scale.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Cream-colored graphic with the Conveo logo above a winding process path connecting "Launch" to "Deliver" through six intermediate black square nodes, with a cursor pointing at the "Deliver" label.

Articles

Consumer Intelligence: Why Most Programs Fail and How to Fix Them

Consumer intelligence only works when insights arrive before decisions are made. Learn how enterprise teams build continuous, traceable intelligence at scale.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

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Articles

Transferability in Qualitative Research: What It Is and How to Make It Work

Transferability in qualitative research determines whether your findings hold in new contexts. Here's how to document, assess, and defend them.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Cream-colored graphic with the Conveo logo at the center of an orange circle outline, with three black square markers positioned around the circle and a cursor pointing at one on the right side.

Articles

Transferability in Qualitative Research: What It Is and How to Make It Work

Transferability in qualitative research determines whether your findings hold in new contexts. Here's how to document, assess, and defend them.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

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Articles

Types of Data in Qualitative Research: A Practical Guide

Learn the types of data in qualitative research: transcripts, video, audio, field notes, and which types of data answer which research questions.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Cream-colored graphic with the Conveo logo above a white checklist tag reading "Qualitative Data" with a green checkmark, with a cursor pointing at it.

Articles

Types of Data in Qualitative Research: A Practical Guide

Learn the types of data in qualitative research: transcripts, video, audio, field notes, and which types of data answer which research questions.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Man on phone call, smiling, with text overlays reading "Survey-based," "Qualitative," and "In-context" labeling packaging research methods.

Articles

Packaging Research: Test Packaging with Consumers

Learn how to run packaging research that delivers consumer feedback before design decisions are locked in. Methods, timelines, and stakeholder-ready outputs explained.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Man on phone call, smiling, with text overlays reading "Survey-based," "Qualitative," and "In-context" labeling packaging research methods.

Articles

Packaging Research: Test Packaging with Consumers

Learn how to run packaging research that delivers consumer feedback before design decisions are locked in. Methods, timelines, and stakeholder-ready outputs explained.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Woman using a smartphone outdoors, with text overlays reading "Likert scales," "Semantic differentials," and "Ranked lists."

Articles

Quantitative Interviews: What They Are and When to Use Them

Find out when quantitative interviews outperform surveys, see real question templates, and learn how AI moderation compresses research timelines.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Woman using a smartphone outdoors, with text overlays reading "Likert scales," "Semantic differentials," and "Ranked lists."

Articles

Quantitative Interviews: What They Are and When to Use Them

Find out when quantitative interviews outperform surveys, see real question templates, and learn how AI moderation compresses research timelines.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Grid of survey and research platform logos with a cursor clicking Conveo, which is highlighted.

Articles

15 Best AI Survey Tools for Market and User Research (2026)

Compare 15 AI survey tools for market and user research, from quick survey builders to platforms that show the evidence behind every insight.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Grid of survey and research platform logos with a cursor clicking Conveo, which is highlighted.

Articles

15 Best AI Survey Tools for Market and User Research (2026)

Compare 15 AI survey tools for market and user research, from quick survey builders to platforms that show the evidence behind every insight.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Cursor clicking "Repair" in a stacked list of labels reading Rebrand, Refresh, Defense, and Repair, with sparkle icons in the background.

Articles

Brand Perception Survey Questions: A Decision-First Framework

Brand perception survey questions that reveal what drives customer opinions. Examples, templates, and guidance for enterprise research teams.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Cursor clicking "Repair" in a stacked list of labels reading Rebrand, Refresh, Defense, and Repair, with sparkle icons in the background.

Articles

Brand Perception Survey Questions: A Decision-First Framework

Brand perception survey questions that reveal what drives customer opinions. Examples, templates, and guidance for enterprise research teams.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Grid of research/CX platform logo cards on a beige background (discuss, Listen, outset.ai, GetWhy, voicepanel, Strella, SurveyMonkey, Typeform, survicate, Medallia, InMoment, Dovetail, marvin, UserTesting), with the Conveo card highlighted in white and a cursor pointing at it.

Articles

15 Best Qualtrics Competitors For Collecting Customer Feedback

Compare 15 Qualtrics competitors on research method, workflow, evidence, and compliance to find the right platform for your team.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Grid of research/CX platform logo cards on a beige background (discuss, Listen, outset.ai, GetWhy, voicepanel, Strella, SurveyMonkey, Typeform, survicate, Medallia, InMoment, Dovetail, marvin, UserTesting), with the Conveo card highlighted in white and a cursor pointing at it.

Articles

15 Best Qualtrics Competitors For Collecting Customer Feedback

Compare 15 Qualtrics competitors on research method, workflow, evidence, and compliance to find the right platform for your team.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Grid of competitor logo cards on a beige background – Otter.ai, Outset.ai, Listen, UserTesting, Dovetail, Condens, Marvin, Conveo (highlighted white with a cursor pointing at it), Medallia, Qualtrics, SurveyMonkey, Suzy, Microsoft, and Twilio – arranged in five rows to compare qualitative research and customer insight platforms.

Articles

15 Best Customer Insights Software for Research and Insights Teams (2026)

Compare the 15 best customer insights software to help your team generate trustworthy insights, scale research, and support business decisions.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Grid of competitor logo cards on a beige background – Otter.ai, Outset.ai, Listen, UserTesting, Dovetail, Condens, Marvin, Conveo (highlighted white with a cursor pointing at it), Medallia, Qualtrics, SurveyMonkey, Suzy, Microsoft, and Twilio – arranged in five rows to compare qualitative research and customer insight platforms.

Articles

15 Best Customer Insights Software for Research and Insights Teams (2026)

Compare the 15 best customer insights software to help your team generate trustworthy insights, scale research, and support business decisions.

Headshot of Rhys Hillan

Rhys Hillan

Research & Customer Impact Lead

Decisions powered by talking to real people.

Automate interviews, scale insights, and lead your organization into the next era of research.